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mikerussellnz

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#119284 27-May-2013 11:40
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Hi

My wife has tried a few times to send a international fax through the 2talk fax system.  i.e. send an email to with a pdf to FaxNumber@2fax.co.nz but the fax has never gone through successfully.

In the 2talk call logs, the call is always about 8 to 10 seconds, which is just a couple of seconds after the remote end picks up.

If I call the number myself, there is a fax answering the call. 

Has anyone else had issue with the fax service.  Any ideas how I can get it to work? 

We did have one go through successfully, but it was a long time ago and now they always seem to fail. 



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ajobbins
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  #825916 27-May-2013 11:45
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I've also had issues sending to international numbers via 2talk fax.

Looking at the call logs, it always seemed to be mis-interpreting the IDD number. From memory, It seems to be ignoring the '00' and trying to dial it as a local number. I could never work out what format it wanted.

Eg. Trying to send a fax to Australia on say 61 3 9999 9999.

If I sent it to 0061399999999@2....it would try and dial it as 06 (Hawkes Bay)
If it sent it as 613... it would try and dial it as 06 (Hawkes Bay)
If it sent it as +613.... it failed.

Or something like that. Never got it working.




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chevrolux
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  #825919 27-May-2013 11:50
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It has issues when the PDF is quite large I found. Seems to be quite hit and miss though. Personally I stick to POTS for sending and just use Fax-to-Email for incoming. Seems to be the best way.

SPA112 apparently can do T.38 but, again, seems hit and miss.

Perhaps this is the issue with using 'cowboys' like 2Talk lol

 
 
 
 


grant_k
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  #825920 27-May-2013 11:51
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From my experience, you are wasting your time trying to get International Faxes working through any kind of VoIP system.  I tried iTalk, 2Talk and VFX, and had no luck with any of them.  There are some things you just can't beat a good old POTS line for, and this is one of them.





mikerussellnz

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  #826271 27-May-2013 14:21
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Hmm, it seems it interpreted the number ok.  It shows 00886 in the failure message. 

2talk have replied to my support email saying that 00 is the way to do international, but that they do not recommend international faxing and tell me very rarely do international faxes go through.  

I don't have a landline, nor a fax machine.  The problem is some overseas countries don't seem to have moved on from faxing.

Does anyone know if there is any service available for the couple of faxes we need to do each year.  

Thanks. 


grant_k
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  #826286 27-May-2013 14:25
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mikerussellnz: Hmm, it seems it interpreted the number ok.  It shows 00886 in the failure message. 

Country Code 886 is Taiwan.  The phone lines to there are often congested which makes matters worse.

mikerussellnz:Does anyone know if there is any service available for the couple of faxes we need to do each year.  

Try these guys:

http://www.tnz.co.nz/Services/FaxServices/FaxSending/





grudge
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  #827475 29-May-2013 07:18
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Some international carriers will use g729 codec as their preferred one, which is unsuitable for faxing.

coffeebaron
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  #827478 29-May-2013 07:32
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Drop into your local post shop; cost should still be less than cost of having a landline for a year.




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kiwiharry
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  #827487 29-May-2013 07:58
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There are some free online services that you can use to send an electronic document to a fax.
I had to use one some time ago when I was out of town and had to fax a document overseas.

Google comes up with a few hits.

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