Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › VoIP › Newbie requires help with Cisco SP112 setup with slingshot

KNB



7 posts

Wannabe Geek


# 180516 11-Sep-2015 18:23
Send private message

Hi Guys
Am a new Slingshot customer (sold out by Woosh) and am having trouble with no phone line. Broadband is fine.

Purchased a new Netgear DGN2200 modem and Cisco SP112 ATA. Have spent hours on the phone with the Slingshot tech people getting the correct set up with the ATA last Sunday with no luck getting the phone to work. Slingshot tech thought problem was at their end so raised a fault request with the tier 2 support team.
 I got the following email from them "We have just successfully set up your line on our soft phone (X-Lite) and the number registered successfully and we were able to make calls and receive calls. Can you please set this up your end. If you need to set this up on an ATA please access Google to search for information on how to set this up as we cannot support every ATA"

Still no landline so am hoping someone on here can help

Dave

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

ajw

1523 posts

Uber Geek


  # 1385859 11-Sep-2015 18:44
Send private message

Have a look here.

https://live.2talk.co.nz/provisioning/ciscospa122-guide.html

KNB



7 posts

Wannabe Geek


  # 1385865 11-Sep-2015 18:51
Send private message

Is this the same for the SP112?

 
 
 
 


ajw

1523 posts

Uber Geek


  # 1385868 11-Sep-2015 18:59
Send private message

KNB: Is this the same for the SP112?


Have a look at this video.

https://www.youtube.com/watch?v=XELlH984unE

ajw

1523 posts

Uber Geek


  # 1385872 11-Sep-2015 19:02
Send private message

Use the settings supplied by slingshot.

http://help.xnet.co.nz/questions/131/How+do+I+setup+VFX+on+a+SPA112%3F

28260 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1385880 11-Sep-2015 19:13
2 people support this post
Send private message

I still can't believe that in 2015 Slingshot expect people to self configure voice hardware - but I guess that's what you get when you pay peanuts for a service.

28260 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1385882 11-Sep-2015 19:14
Send private message

ajw: Use the settings supplied by slingshot.

http://help.xnet.co.nz/questions/131/How+do+I+setup+VFX+on+a+SPA112%3F


How will WxC autoprovisioning help?

Slingshot should be auto provisioning hardware like this so the end user doesn't need to.

ajw

1523 posts

Uber Geek


  # 1385885 11-Sep-2015 19:17
Send private message

sbiddle:
ajw: Use the settings supplied by slingshot.

http://help.xnet.co.nz/questions/131/How+do+I+setup+VFX+on+a+SPA112%3F


How will WxC autoprovisioning help?

Slingshot should be auto provisioning hardware like this so the end user doesn't need to.






I did say OP to use settings supplied by slingshot.

 
 
 
 


KNB



7 posts

Wannabe Geek


  # 1385896 11-Sep-2015 19:53
Send private message

Tried the Slingshot setting and still nothing. Do I need to do a factory reset?

KNB



7 posts

Wannabe Geek


  # 1386297 12-Sep-2015 17:44
Send private message

anybody got any other ideas?

ajw

1523 posts

Uber Geek


  # 1386298 12-Sep-2015 17:47
Send private message

KNB: anybody got any other ideas?


Ring slingshot support and ask them for the configure settings for this ATA and set up instructions.

Dangerous Chocolate
172 posts

Master Geek

Subscriber

  # 1386301 12-Sep-2015 17:52
Send private message

KNB: anybody got any other ideas?

Have you tried setting up a soft-phone (x-lite) for example and seeing if you can connect that way? Then you would know for sure if the issue was within your network or out side.

Cheers

KNB



7 posts

Wannabe Geek


  # 1386304 12-Sep-2015 18:02
Send private message

Can this be done as a test or do I need to pay for software?

Dangerous Chocolate
172 posts

Master Geek

Subscriber

  # 1386306 12-Sep-2015 18:06
Send private message

KNB: Can this be done as a test or do I need to pay for software?


Completely free to download and use ...
http://www.counterpath.com/x-lite/

It's software for your PC, so you will need a headset preferably, or at least speakers and a microphone.

You can also download the same or very similar software for your smartphone, if that works better for you.

KNB



7 posts

Wannabe Geek


  # 1386308 12-Sep-2015 18:35
Send private message

Thanks for the advise 
DO I need to registor with Conversant to get user ID etc?

3344 posts

Uber Geek

Trusted
Vocus

  # 1386311 12-Sep-2015 18:49
Send private message

Sorry to ask the obvious, did you try the equipment/settings which were working before you were migrated from woosh to slingshot?

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.