Help with the 2talk billing system

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robjg63

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#191955 22-Feb-2016 16:34

I suspect I have totally got the wrong end of the stick.

Does the 2talk system require you to (ideally) have auto topups (from your credit card for example) to pay the balance each month.

ie they dont bill you the monthly amount and charge that against your credit card do they?

I foolishly had a free account with $10 credit and have now ported my landline over to 2talk. It now shows as a -$12 balance. I had thought setting my credit card in as an 'auto debit' meant it would be charged each month - which is hasnt.

So its really only 'auto debit' when you use it to do topups on your account - is that right?

So I always need to have my account in enough credit to pay any charges?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

askelon

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#1497107 22-Feb-2016 16:52

As far as ive always been able to work out the auto debit is for topups for calls and is seperate to the monthly charge (and number porting).

robjg63

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#1497111 22-Feb-2016 17:02

askelon:

As far as ive always been able to work out the auto debit is for topups for calls and is seperate to the monthly charge (and number porting).

Thanks - so basically I always have to keep my account in enough credit to pay any upcoming bills?

Except for the monthly charge...

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

chevrolux

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#1497210 22-Feb-2016 18:50

The "auto top up" function tops up the account when your call spend makes it drop below a certain level.

To have your monthly charges auto charged you simply select the 'Auto Debit' radio button in account settings.

For people that don't want to deal with I get them to top the account up $50 on day one. Then have an auto top-up of $50 each time the account drops below $10. Then the monthly charges are auto-debited as well so they never have to log in for billing stuff.

Spong

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#1497215 22-Feb-2016 18:55

I'm not 100% sure how the system works, but I've got auto top-up enabled on my account, and each month my $11.50 payment happens automatically without me having to intervene. Your card may not get charged immediately, so the only problem that can occur is if make a call that's not included in your "free bundle", and there's not enough credit on your account at the time. There's a setting that you can also ensure that if your credit goes below $2 or some other amount, it auto-tops up, but I don't think it happens immediately.

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robjg63

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#1497445 22-Feb-2016 21:54

Thanks guys, yes, it seems the monthly charge thing happens automatically, any other charges (porting fees, calls that are charged over your plan) come from your 'balance' which you need to keep - either by manual top-up or auto top-up.
2talk came back to me and confirmed this.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler