With COVID and working from home it makes sense to port our existing Spark VoIP to Teams. Is anyone here using it?
Is it worth the hassle and how did you go about it?
*Watches with Interest*
I believe Spark offers a per-user based license for fully/mostly managed Teams/voice integration. Alternatively, you could purchase or virtualise a SBC and some Spark Voice Connect SIP trunks and manage the integration yourself.
We have mostly migrated to Teams but still use Skype for Business for voice calls (using Spark SIP trunks + Virtual SBCs). We'll be trialling Teams voice integration soon (via both options above). Once major concern that we have is around voice quality as I believe the voice traffic would need to go via Microsoft's servers in Australia (I guess until the NZ datacenter opens in a couple of years).
I also know Kordia are now doing this as well
Remember you will need to be on a Microsoft Office 365 Premium and Enterprise 3 (and higher)
We've priced it out for a few people and the cost of the licenses to enable the voice calling using PSTN with Teams is quite high. There are also only a few providers that are configured to work with Teams as well. We've done one deployment for a larger outfit but most smaller to medium workplaces find that things like 3cx work just as well to enable remote working with their robust mobile and Chrome apps.
Our company said they would be moving from VoIP Skype for Business to Teams (>1000 people). We are well past the initial change over date given so I imagine something in the backend is more complicated than anticipated.
hairy1: Calling @hio77
Would you be able to put me in touch with someone at Spark who knows about Teams?
I'll ask, i don't engauge much with that area of the business I'm more cloesr to the Cloudphone stuff...
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
Yup I am via 2talk and their DirectoR product.
It does cost a bit, as you need to have the appropriate license for each user in your tenant that needs to use it, and there's also a cost for each number/trunk you want to use with Teams via 2talk.
Was a bit of fun getting it set up originally as you do need to run some Powershell scripts on your 365 tenant to get it all configured, but 2talk have a wizard with videos that walks you through the process.
It works great as I've got my main business number on there now so any incoming calls ring the normal VoIP desk phone as well as in Teams so I can answer the call from anywhere as I have the Teams app on my iPhone.
Teams also prompts with the incoming call on my desktop and laptop but I don't answer on those as I don't have a headset. :)
Teams has voicemail with transcription which is great as I can read any messages left rather than having to listen to them, although it makes for some funny reading at times.
If you use Teams a lot like I do it's great having the calling in there as well.
Sounds good - any one had any success with sending text to mobiles from Teams in NZ?
Not natively, but Teams does let you integrate websites into the tabs at the top of a channel so if you can pull together a third party solution then that'd be the way to do it. I think any native SMS integration for NZ would be unlikely just on the basis that landline texting never happened here... See https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38034796-sms-mms-in-teams-phone-system there's some a comment from someone who has integrated Twilio/SignalWire (and upvote the suggestion if SMS is important to you).