Hi,
I have a customer who uses engin voip as a broadband customer of Orcon. Everything was working fine, and then one day it stopped (no dial tone, no inbound or outbound calls). After some local diagnostics, we contacted engin support, who after much effort but no success pronounced the Engin Voice Box (Linksys (Sipura) SPA-2000) faulty. So, another box was sent (Linksys SPA-3102). Much more effort from Engin support, but still no success. In both cases, box tries to register but fails
As a workaround suggested by Engin, we installed and configured X-Lite. All good. Registers almost immediately, and functioning as expected.
As a further test, I took both engin boxes to my site (Vodafone/ihug broadband), and they both work as expected on plugging them in to my network.
Lots of port forwarding, DMZ, etc was tried on my customer's router at the behest of engin. I did not need to make any changes to my site's router configuration. I have since tried the same model router as mine at his site, but still no joy.
I'm thinking that possibly Orcon is somehow to blame, and was next going to engage their support team. The fact that on my customer's site, x-lite works but the hardware box doesn't is confusing.
Anyone have any further suggestions before I engage Orcon?