Unable to Open Attachments in Emails

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Notsure

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Wannabe Geek

#11279 13-Jan-2007 20:15

Please folks can anybody help me? I get alot of emails that I am unable to open. I get the message that I need to go to the Control Panel and open an Association Folder. I have no idea how to do this. Could some patient kind person please tell me in easy to understand step by step instructions on how to do this? I admit to being technology challenged so the easier the better. Please help. Thank you so much.

Notsure

rscole86

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#57792 13-Jan-2007 21:17

Hi notsure,

I may nto be able to help here but ill try :)

Can you tell us if you are using windows XP and if you are using Outlook, Outlook express or another email client?
Is this any type of attachment? or just one type?
Can you send attachments?

Notsure

5 posts

Wannabe Geek

#57793 13-Jan-2007 21:30

Hi

Windows XP. Outlook Express. Pretty much anything thats not word processing document. Last one had .pps on the end if that means anything?

Hope that helps a bit.

Notsure

rscole86

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#57794 13-Jan-2007 21:36

anything ending in.pps is normally a slideshow that can be opened by powerpoint.

Do you have microsoft office installed on your pc?

You say that you can open word processing based documents. Do you microsoft word installed or do you use notepad or wordpad when you open those files?

Notsure

5 posts

Wannabe Geek

#57795 13-Jan-2007 21:42

I wouldn't know how to use wordpad or notepad so I am unsure as to whether I had it installed anyways. Sorry to be so dim. If I send an attachment I just insert it from Word Processing never attached anything else.

Notsure

rscole86

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#57797 13-Jan-2007 21:45

Ok it sounds like you do not have MS office installed on your machine.

Have you just recently bought a new computer? If so do you remember if you bought office 2003 at the same time?

Notsure

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Wannabe Geek

#57798 13-Jan-2007 21:50

No dont think so. Its one of those Dell deals from the Warehouse. Bought in 2004.

Are we getting any nearer?

Notsure

rscole86

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#57799 13-Jan-2007 21:59

Sounds like you cannot open most files as you need to install MS office on your PC.

It's around $200 for the student and teacher edition, which is fine if you are using it for home use.

OR you can download openoffice for free (it around 100mb in size) or buy a cd with it on from DSE for $10.

Also if you do not have Adobe acrobat reader you should get that. It will let you open pdf's, again you can download it for free, or it comes on the openoffice CD which you can buy.

Hope that helps :)

tonyhughes

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#57802 13-Jan-2007 22:04

Its either because you dont have powerpoint (viewer, or full program) installed. Its commercial software that you buy seperate from Windows. The powerpoint viewer is free.

Google "powerpoint viewer download microsoft" to find it.

If you already have it, then you need to click the link I prepare for you, it is here [link] and follow one by one the instructions you find there.

Notsure

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Wannabe Geek

#57803 13-Jan-2007 22:05

I do have Adobi installed. Thank you so much for your help it has been really helpful.

Notsure