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1366 posts

Uber Geek
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# 139007 24-Jan-2014 16:45
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I'm setting up a new PC for my mother-in-law as a surprise for her birthday next week, and I'm trying to configure WLM.  I can set up her Orcon account no problems, and it syncs okay, but when I go to send an email it returns a 550 error.  I've got the account type set as POP3, using the settings from the Orcon website, with port 110 for POP3 and 25 for SMTP.  I've checked the password and login with webmail and its fine there, but when I try and send an email it returns the error message.

Is it because I'm connecting through Snap at my house as opposed to Orcon, or does that make no difference?  What else could it be?   

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375 posts

Ultimate Geek
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  # 973792 24-Jan-2014 20:18
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1366 posts

Uber Geek
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  # 975878 28-Jan-2014 14:00
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I managed to get this sorted. I got a more detailed error message which I googled, and it suggested it was something to do with SMTP authentication. I played around with a few settings, and suspecting it was because I was at home (Snap ISP rather than Orcon), I put in the Snap SMTP server, and it worked. So that seemed to confirm the location issue. But a bit more fiddling round with the account settings revealed settings for SMTP authentication. I thought I had already checked those, but apparently not. After turning SMTP authentication on, and setting the port to 587, it seemed to work. Phew!

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