Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4680 posts

Uber Geek
+1 received by user: 72

Trusted

Topic # 145349 15-May-2014 17:28
Send private message

Was helping out a friend with a simple office network.

DSL connection going to a switch with about 6 PC's. The gateway is the DSL router and there are a number of PC's on the network and a couple of IP connected printers.

Got called to say a PC could not print so came in and saw that the PC couldn't actually see the printer (no responses to ping, and not any responses to pings to any other device on the network). The PC is on Vista.

Yet strangely the PC could access the Internet.

Network addressed assigned statically (192.168 range), gateway the IP address of the router and DNS set to 1) IP of the router and 2) 8.8.8.8

Did the usual shutdown, restart, disable and re-enable the network adapter, start in safe mode to eliminate possibility of a virus and still nothing.

Anybody with ideas since I am at a lost. If I can't ping the gateway and also 8.8.8. but the browser can access the Internet, I just don't now how network traffic is getting out.

Thanks




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Samsung 4K player

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


Create new topic
Fully Operational
3342 posts

Uber Geek
+1 received by user: 1087

Trusted
Vocus
Subscriber

  Reply # 1045687 15-May-2014 17:30
Send private message

Network addressed assigned statically (192.168 range), gateway the IP address of the router and DNS set to 1) IP of the router and 2) 8.8.8.8


Any reason to statically assign the addresses rather than using static leases in DHCP as required?  Sure you don't have a conflict or subnet mask issue?

2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1045689 15-May-2014 17:37
One person supports this post
Send private message

Does the PC with the problem have the network set as a "public" network?  I know on Windows 8 this will produce symptoms like you describe for being unable to see other machines or printers (not sure if it affects ping though)

See http://windows.microsoft.com/en-nz/windows/choosing-network-location#1TC=windows-vista

 
 
 
 




4680 posts

Uber Geek
+1 received by user: 72

Trusted

  Reply # 1045833 15-May-2014 21:12
Send private message

Tried DHCP but got the dread 169 IP address so it looks like the router is not doing DHCP.

PC is running Vista so not sure if that has the option for Home, Work or Public networks but will check tomorrow.

Strange thing is it just happened during the working day and the user did not fiddle with anything. But since there is very little data on the PC itself one of the fixes they do is a System Restore(!) back to a previous day's setup. That seems to fix things but seems a bit drastic to me.

Might see if I can organise a Win7 upgrade.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Samsung 4K player

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


Infrastructure Geek
4043 posts

Uber Geek
+1 received by user: 193

Trusted
Microsoft NZ
Subscriber

  Reply # 1045931 15-May-2014 23:27
Send private message

probably using the wong subnet mask on one of the machines.  e.g. 255.255.255.0 on one, and 255.0.0.0 (or variation) on another.



4680 posts

Uber Geek
+1 received by user: 72

Trusted

  Reply # 1046055 16-May-2014 09:03
Send private message

Regs: probably using the wong subnet mask on one of the machines.  e.g. 255.255.255.0 on one, and 255.0.0.0 (or variation) on another.


All things to check but the fact that it was going and then stopped without the user changing anything is baffling.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Samsung 4K player

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


Fully Operational
3342 posts

Uber Geek
+1 received by user: 1087

Trusted
Vocus
Subscriber

  Reply # 1046077 16-May-2014 09:26
Send private message

I assume you already rebooted the PC?

3120 posts

Uber Geek
+1 received by user: 942

Subscriber

  Reply # 1046079 16-May-2014 09:28
Send private message

Why not enable shop on the router then?



4680 posts

Uber Geek
+1 received by user: 72

Trusted

  Reply # 1046092 16-May-2014 09:41
Send private message

ubergeeknz: I assume you already rebooted the PC?


:-)  Umpteen times including having the user do a system restore.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Samsung 4K player

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


3365 posts

Uber Geek
+1 received by user: 383

Trusted

  Reply # 1046101 16-May-2014 09:52
Send private message

I would recommend switching to DHCP, static can lead to issues such as duplicate address usage or incorrect subnet masks etc. Maybe you will need to configure it on the router?





Banana?
3962 posts

Uber Geek
+1 received by user: 823

Subscriber

  Reply # 1046132 16-May-2014 10:39
Send private message

Check if DHCP works on any of the other PCs on the network (even plug your laptop in).

If it does, it suggests there is an issue with that Vista PC. You could try (in an elevated CMD prompt) netsh int ip reset log.txt then anetsh winsock reset and a reboot (it resets TCP/IP and Winsock).

If DHCP doesn't work (and it is turned on in the router), then there may be an issue with the router, or switch.

144 posts

Master Geek
+1 received by user: 20


  Reply # 1046259 16-May-2014 13:17
Send private message

Also check with disabled windows firewall.



4680 posts

Uber Geek
+1 received by user: 72

Trusted

  Reply # 1046264 16-May-2014 13:28
Send private message

Well solved the problem. It wasn't Windows Firewall but McAfee Firewall(!). It has been set to allow only connections to the Internet, nothing internal!  And since the subscription to AV has expired I plan on removing it completely and just relying on Windows AV and Firewall.

I suspect it came with the PC and was never updated.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Samsung 4K player

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


144 posts

Master Geek
+1 received by user: 20


  Reply # 1046266 16-May-2014 13:34
Send private message

Removing McAffe can be also long journey with unexpected result :)

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.