Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5213 posts

Uber Geek

Trusted

# 145349 15-May-2014 17:28
Send private message

Was helping out a friend with a simple office network.

DSL connection going to a switch with about 6 PC's. The gateway is the DSL router and there are a number of PC's on the network and a couple of IP connected printers.

Got called to say a PC could not print so came in and saw that the PC couldn't actually see the printer (no responses to ping, and not any responses to pings to any other device on the network). The PC is on Vista.

Yet strangely the PC could access the Internet.

Network addressed assigned statically (192.168 range), gateway the IP address of the router and DNS set to 1) IP of the router and 2) 8.8.8.8

Did the usual shutdown, restart, disable and re-enable the network adapter, start in safe mode to eliminate possibility of a virus and still nothing.

Anybody with ideas since I am at a lost. If I can't ping the gateway and also 8.8.8. but the browser can access the Internet, I just don't now how network traffic is getting out.

Thanks




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Create new topic
3344 posts

Uber Geek

Trusted
Vocus

  # 1045687 15-May-2014 17:30
Send private message

Network addressed assigned statically (192.168 range), gateway the IP address of the router and DNS set to 1) IP of the router and 2) 8.8.8.8


Any reason to statically assign the addresses rather than using static leases in DHCP as required?  Sure you don't have a conflict or subnet mask issue?

2078 posts

Uber Geek

Subscriber

  # 1045689 15-May-2014 17:37
One person supports this post
Send private message

Does the PC with the problem have the network set as a "public" network?  I know on Windows 8 this will produce symptoms like you describe for being unable to see other machines or printers (not sure if it affects ping though)

See http://windows.microsoft.com/en-nz/windows/choosing-network-location#1TC=windows-vista

 
 
 
 




5213 posts

Uber Geek

Trusted

  # 1045833 15-May-2014 21:12
Send private message

Tried DHCP but got the dread 169 IP address so it looks like the router is not doing DHCP.

PC is running Vista so not sure if that has the option for Home, Work or Public networks but will check tomorrow.

Strange thing is it just happened during the working day and the user did not fiddle with anything. But since there is very little data on the PC itself one of the fixes they do is a System Restore(!) back to a previous day's setup. That seems to fix things but seems a bit drastic to me.

Might see if I can organise a Win7 upgrade.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Cloud Guru
4060 posts

Uber Geek

Trusted
Snowflake
Subscriber

  # 1045931 15-May-2014 23:27
Send private message

probably using the wong subnet mask on one of the machines.  e.g. 255.255.255.0 on one, and 255.0.0.0 (or variation) on another.



5213 posts

Uber Geek

Trusted

  # 1046055 16-May-2014 09:03
Send private message

Regs: probably using the wong subnet mask on one of the machines.  e.g. 255.255.255.0 on one, and 255.0.0.0 (or variation) on another.


All things to check but the fact that it was going and then stopped without the user changing anything is baffling.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


3344 posts

Uber Geek

Trusted
Vocus

  # 1046077 16-May-2014 09:26
Send private message

I assume you already rebooted the PC?

4329 posts

Uber Geek


  # 1046079 16-May-2014 09:28
Send private message

Why not enable shop on the router then?

 
 
 
 




5213 posts

Uber Geek

Trusted

  # 1046092 16-May-2014 09:41
Send private message

ubergeeknz: I assume you already rebooted the PC?


:-)  Umpteen times including having the user do a system restore.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


3525 posts

Uber Geek

Trusted

  # 1046101 16-May-2014 09:52
Send private message

I would recommend switching to DHCP, static can lead to issues such as duplicate address usage or incorrect subnet masks etc. Maybe you will need to configure it on the router?




Speedtest 2019-10-14


Banana?
4904 posts

Uber Geek

Subscriber

  # 1046132 16-May-2014 10:39
Send private message

Check if DHCP works on any of the other PCs on the network (even plug your laptop in).

If it does, it suggests there is an issue with that Vista PC. You could try (in an elevated CMD prompt) netsh int ip reset log.txt then anetsh winsock reset and a reboot (it resets TCP/IP and Winsock).

If DHCP doesn't work (and it is turned on in the router), then there may be an issue with the router, or switch.

157 posts

Master Geek


  # 1046259 16-May-2014 13:17
Send private message

Also check with disabled windows firewall.



5213 posts

Uber Geek

Trusted

  # 1046264 16-May-2014 13:28
Send private message

Well solved the problem. It wasn't Windows Firewall but McAfee Firewall(!). It has been set to allow only connections to the Internet, nothing internal!  And since the subscription to AV has expired I plan on removing it completely and just relying on Windows AV and Firewall.

I suspect it came with the PC and was never updated.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


157 posts

Master Geek


  # 1046266 16-May-2014 13:34
Send private message

Removing McAffe can be also long journey with unexpected result :)

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.