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Topic # 184069 9-Nov-2015 14:03
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Any other Windows 10 users having issues with the Photo App?

My one either will close immediately after opening or will crash shortly after usually  with in a minute. No error message nothing *poof* gone.  I have tried all sorts to fix it.
I am going to try to remove the App and reinstall to see if it resolves the issue. It is really annoying





Mike
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  Reply # 1423826 9-Nov-2015 15:46
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reinstalling the Photos App made no difference what so ever, it still crashes. The App is not fit for purpose in my view and situation.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1423831 9-Nov-2015 15:53
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Also getting the Graphics Adaptor has stopped responding message a lot as well.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


 
 
 
 




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  Reply # 1424112 10-Nov-2015 08:00
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After wasting yet another evening on this I am wondering if a roll back to 8.1 your using Trade me to get rid of my Windows based kit is the solution




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1424113 10-Nov-2015 08:06
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are you receiving app updates OK?

how about using Windows Live Photo Gallery or Irfan View



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  Reply # 1424128 10-Nov-2015 08:54
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nathan: are you receiving app updates OK?

how about using Windows Live Photo Gallery or Irfan View


All fully updated and the OS is fully patched

Irfan View looks like a refugee from Windows 95




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1424144 10-Nov-2015 09:30
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No problems here with the photo app. But I use Picasa by choice!



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  Reply # 1424163 10-Nov-2015 09:46
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linw: No problems here with the photo app. But I use Picasa by choice!


I like Picasa but its IU is messy, I like the no fuss look of the native Windows viewer but its a POS




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1424178 10-Nov-2015 10:16
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I had a similar problem with some apps crashing when not running full screen.

Try running it full screen and see if there is a difference.

You can also try deleting all app cache data from here:

C:\Users\<UserName>\AppData\Local\Packages\Microsoft.Windows.Photos_XXXXXXXXXXXXXX\LocalCache\





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  Reply # 1424206 10-Nov-2015 11:04
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DizzyD: I had a similar problem with some apps crashing when not running full screen.

Try running it full screen and see if there is a difference.

You can also try deleting all app cache data from here:

C:\Users\<UserName>\AppData\Local\Packages\Microsoft.Windows.Photos_XXXXXXXXXXXXXX\LocalCache\




I have tried those options but will try again

Thanks for that




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1424235 10-Nov-2015 11:19
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No problems at all with the Win 10 Photo Viewer and I use it several times per day on average.  You mentioned that you're getting messages about the Graphics Adaptor not responding so I would be looking in that direction.  Maybe the driver for your Graphics Card has problems, or maybe the Graphics Card itself.

We have 5 PCs here running Windows 10 and not one of them had any problems with the Photo Viewer.







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  Reply # 1424269 10-Nov-2015 11:36
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I have the latest graphics drivers from AMD installed, but I will check them again.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1424272 10-Nov-2015 11:45
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OK, I have been ploughing through the error logs on the PC in question and have found a zillion of error as follows, any ideas guys  ......

 

Faulting application name: Microsoft.Photos.exe, version: 15.1026.13580.0, time stamp: 0x562e987b
Faulting module name: aticfx64.dll, version: 8.17.10.1404, time stamp: 0x55d7d6bc
Exception code: 0xc0000005
Fault offset: 0x00000000000c2610
Faulting process id: 0x2728
Faulting application start time: 0x01d11b3f6c7e7a0a
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
Faulting module path: C:\Windows\SYSTEM32\aticfx64.dll
Report Id: 4a4c8fa7-e8d4-4653-a931-bf671edcdb0b
Faulting package full name: Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

 

 

 

 EventData

 

 

 

   Microsoft.Photos.exe
   15.1026.13580.0
   562e987b
   aticfx64.dll
   8.17.10.1404
   55d7d6bc
   c0000005
   00000000000c2610
   2728
   01d11b3f6c7e7a0a
   C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
   C:\Windows\SYSTEM32\aticfx64.dll
   4a4c8fa7-e8d4-4653-a931-bf671edcdb0b
   Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe
   App




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1424278 10-Nov-2015 11:59
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Seems a conflict between the video driver and this app. If you have latest ATI Graphics Drivers maybe consider rolling back to a prior version.




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  Reply # 1424324 10-Nov-2015 12:54
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networkn: Seems a conflict between the video driver and this app. If you have latest ATI Graphics Drivers maybe consider rolling back to a prior version.



Yeah I just read the references to ATi will check that out





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1424430 10-Nov-2015 15:16
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The AMD site confirmed that I had the latest drivers installed. I decided to download and install the latest Beta drivers etc. Installed and the  Photo App has been running stable  for about 2 hours so fingers crossed




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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