Windows 10 Photo App crashes

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MikeB4

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#184069 9-Nov-2015 14:03

Any other Windows 10 users having issues with the Photo App?

My one either will close immediately after opening or will crash shortly after usually with in a minute. No error message nothing *poof* gone. I have tried all sorts to fix it.
I am going to try to remove the App and reinstall to see if it resolves the issue. It is really annoying

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#1423826 9-Nov-2015 15:46

reinstalling the Photos App made no difference what so ever, it still crashes. The App is not fit for purpose in my view and situation.

MikeB4

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#1423831 9-Nov-2015 15:53

Also getting the Graphics Adaptor has stopped responding message a lot as well.

MikeB4

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#1424112 10-Nov-2015 08:00

After wasting yet another evening on this I am wondering if a roll back to 8.1 your using Trade me to get rid of my Windows based kit is the solution

nathan

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#1424113 10-Nov-2015 08:06

are you receiving app updates OK?

how about using Windows Live Photo Gallery or Irfan View

MikeB4

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#1424128 10-Nov-2015 08:54

nathan: are you receiving app updates OK?

how about using Windows Live Photo Gallery or Irfan View

All fully updated and the OS is fully patched

Irfan View looks like a refugee from Windows 95

linw

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#1424144 10-Nov-2015 09:30

No problems here with the photo app. But I use Picasa by choice!

MikeB4

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#1424163 10-Nov-2015 09:46

linw: No problems here with the photo app. But I use Picasa by choice!

I like Picasa but its IU is messy, I like the no fuss look of the native Windows viewer but its a POS

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DizzyD

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#1424178 10-Nov-2015 10:16

I had a similar problem with some apps crashing when not running full screen.

Try running it full screen and see if there is a difference.

You can also try deleting all app cache data from here:

C:\Users\<UserName>\AppData\Local\Packages\Microsoft.Windows.Photos_XXXXXXXXXXXXXX\LocalCache\

MikeB4

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#1424206 10-Nov-2015 11:04

DizzyD: I had a similar problem with some apps crashing when not running full screen.

Try running it full screen and see if there is a difference.

You can also try deleting all app cache data from here:

C:\Users\<UserName>\AppData\Local\Packages\Microsoft.Windows.Photos_XXXXXXXXXXXXXX\LocalCache\

I have tried those options but will try again

Thanks for that

grant_k

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#1424235 10-Nov-2015 11:19

No problems at all with the Win 10 Photo Viewer and I use it several times per day on average. You mentioned that you're getting messages about the Graphics Adaptor not responding so I would be looking in that direction. Maybe the driver for your Graphics Card has problems, or maybe the Graphics Card itself.

We have 5 PCs here running Windows 10 and not one of them had any problems with the Photo Viewer.

MikeB4

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#1424269 10-Nov-2015 11:36

I have the latest graphics drivers from AMD installed, but I will check them again.

MikeB4

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#1424272 10-Nov-2015 11:45

OK, I have been ploughing through the error logs on the PC in question and have found a zillion of error as follows, any ideas guys ......

Faulting application name: Microsoft.Photos.exe, version: 15.1026.13580.0, time stamp: 0x562e987b
Faulting module name: aticfx64.dll, version: 8.17.10.1404, time stamp: 0x55d7d6bc
Exception code: 0xc0000005
Fault offset: 0x00000000000c2610
Faulting process id: 0x2728
Faulting application start time: 0x01d11b3f6c7e7a0a
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
Faulting module path: C:\Windows\SYSTEM32\aticfx64.dll
Report Id: 4a4c8fa7-e8d4-4653-a931-bf671edcdb0b
Faulting package full name: Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

EventData

   Microsoft.Photos.exe
   15.1026.13580.0
   562e987b
   aticfx64.dll
   8.17.10.1404
   55d7d6bc
   c0000005
   00000000000c2610
   2728
   01d11b3f6c7e7a0a
   C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
   C:\Windows\SYSTEM32\aticfx64.dll
   4a4c8fa7-e8d4-4653-a931-bf671edcdb0b
   Microsoft.Windows.Photos_15.1026.13580.0_x64__8wekyb3d8bbwe
   App

networkn

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#1424278 10-Nov-2015 11:59

Seems a conflict between the video driver and this app. If you have latest ATI Graphics Drivers maybe consider rolling back to a prior version.

MikeB4

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#1424324 10-Nov-2015 12:54

networkn: Seems a conflict between the video driver and this app. If you have latest ATI Graphics Drivers maybe consider rolling back to a prior version.

Yeah I just read the references to ATi will check that out

MikeB4

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#1424430 10-Nov-2015 15:16

The AMD site confirmed that I had the latest drivers installed. I decided to download and install the latest Beta drivers etc. Installed and the Photo App has been running stable for about 2 hours so fingers crossed

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