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mooseye

8 posts

Wannabe Geek


#20723 4-Apr-2008 06:50
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Here's a good on for someone.
 On an hp laptop ze5470us xp sp2 the windows help and support center will open by its self. Sometimes as many as 258 instances will try to open at one time. If I bring up the task manager, the task manager help window will also open and closing this window also closes the task manager. I have spybot s&d loaded and if it is running the spybot help window will also open. If I exit this help window it will immediately reopen until I close spybot s&d. I have tried system restore to earlier date and it still occurs. This happens with Internet connect or not.
 I have Mcafee virus software running and have updated and scanned with nothing found. I had this same problem a while back but it had stopped happening and has been fine for several months then yesterday it started again. Running spybot s&d usually finds one or two problems but have fixed them in the past with no problem.
 Does anyone have an idea how to fix this problem or what may be causing it?
 If more information is need please let me know.

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CYaBro
3343 posts

Uber Geek

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  #120965 4-Apr-2008 08:29
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Stuck F1 key on the keyboard???

mooseye

8 posts

Wannabe Geek


  #120966 4-Apr-2008 08:34
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I do have a suspicion that it may be keyboard related. I had a problem in the past with keys not working an it seemed to be the ribbon cable but it worked fine for several months

 
 
 
 


mooseye

8 posts

Wannabe Geek


  #121350 5-Apr-2008 17:32
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Well, I have began to think virus. This thing is crazy. I was running a s&d scan and when it finished the help file page for spybot was open and it would not let me get to the fix problem button. Every time I minimised the help page it would pop back up. I shrunk the help page down to a sliver so it could not cover the spybot page and then it wouldn't let the cursor go to the spybot page. I could move the cursor and it would snap back to the help page even though it was only an inch wide. It would also do this on the task manager and task manager help page.
 I updated and ran a virus scan with Mcafee and it showed nothing. Spybot S&D, when I was finally able to get to click the fix button, had only 4 tracking cookies which it deleted.
 Any one?

CYaBro
3343 posts

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  #121397 5-Apr-2008 21:54
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I just tried this in Spybot and held down the F1 key and it did the what you are describing.
I reckon it is a dodgey F1 key on your keyboard.
Have you tried giving it a good press a few times to see if it unsticks?

mooseye

8 posts

Wannabe Geek


  #121431 6-Apr-2008 01:06
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Now why didn't I think of that? I just tried it on my other laptop and you are correct.
 I guess I need a new keyboard.


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