window 7 - hacked?!

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fundanglr

167 posts

Master Geek

#214629 21-May-2017 20:21

ive been trying to resolve a windows issue all day- seems my wifes pc has been hacked, ive tried all types of virus and malware tools and nothing found-

rikill found that 10 MS services have been patched, and also every file is missing a digital signature , and also , it wont connect to microsoft.com .

im guessing no one knows anything of a virus/hack that causes this

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756 posts

Ultimate Geek

Lifetime subscriber

#1785625 21-May-2017 20:23

Try running sfc /scannow in an administrative command prompt and see if it reports any issues

Clint

freitasm

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Geekzone

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#1785635 21-May-2017 20:30

Tried MalwareBytes and Norton Power Eraser?

These links are referral codes

fundanglr

167 posts

Master Geek

#1785657 21-May-2017 21:28

yes it found some corrupt files, but couldnt fix all. so then i tried all sorts of tools, rkill found all the missing dig signs , and no MS software will run

fundanglr

167 posts

Master Geek

#1785660 21-May-2017 21:29

tried MB Hitmanpro , avast (pre windows scan) eset online scanner, its certainly a nasty one whatever it is

Brumfondl

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#1785674 21-May-2017 22:08

So is it just me who, in a situation like this would be thinking, "Well the important stuff I need is all backed up so let's just wipe and re-install this sucker"?

The important stuff is all backed up, right?

Linux

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#1785675 21-May-2017 22:08

format hard drive and start again

Linux

andrewNZ

2253 posts

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#1785676 21-May-2017 22:12

Kill it with fire. Even if you think you can get rid of it, can you guarantee it's gone?

Not worth the risk IMO.

Electrician.

Location: Dunedin

lNomNoml

1533 posts

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#1785678 21-May-2017 22:23

Upgrade to Windows 10, then do a reset?

freitasm

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Geekzone

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#1785698 21-May-2017 23:15

Yes, in this case reformat and reinstall. Not worth the risk of having stuff lurking in the dark.

These links are referral codes

ANglEAUT

1211 posts

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#1785699 21-May-2017 23:17

lNomNoml: Upgrade to Windows 10, then do a reset?

No, please don't upgrade. Rather download the USB Media Creation Tool on a separate PC, create the USB drive and then do a fresh install on the wifes machine.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

jnimmo

What does this tag do
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#1785743 22-May-2017 08:26

Or checkout Windows Defender Offline - install it on a USB, boot from the USB and run a scan. Sounds a good idea to reformat though.

https://support.microsoft.com/en-us/help/17466/windows-defender-offline-help-protect-my-pc

1101

2195 posts

Uber Geek

#1785851 22-May-2017 10:43

Some malware gets in, does the damage, adds backdoors, encrypts etc, then completely deletes all traces of itself
some malware cannot be detected by anything, the AV companies dont even know of it (that pretty rare though)

or you may just have system corruption (not malware at all)

Wipe & re-install. Its the quickest fix when you get a mess like this
You could spend days trying to sort this out other wise

and run some Hard Drive tests