Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




873 posts

Ultimate Geek

Lifetime subscriber

# 256013 10-Sep-2019 16:36
Send private message quote this post

A friend has got completely screwed up with several Windows 10 Microsoft Account logins, confused password options and an old unused phone number for verifcation.

 

Microsoft is now saying he will have to wait 24 hours before making more login attempts.

 

To make matters worse his Roboform password manager pops up giving unknown password options.

 

My plan is to now completely delete his Microsoft login accounts on his computer and with Microsoft. Getting him back to square one!.

 

I would like him to use his existing Gmail adddess for login (has been used already) to reduce the number of logins and password combinations.

 

Some online help suggests he may have to wait 60 days as part of the process.

 

I have only briefly read this link:

 

https://www.howtogeek.com/227763/how-to-completely-delete-your-microsoft-account/

 

This link also mentions that there is some sort of tool available to delete online Microsoft accounts... haven't found the tool yet. 

 

TIA for any help.

 

 

 

 

 

 





Gordy


Create new topic
5166 posts

Uber Geek

Trusted
Microsoft

  # 2314406 10-Sep-2019 17:24
Send private message quote this post

sounds like you should be doing a password reset/account recovery rather than closing the account

 

https://account.live.com/closeaccount.aspx




873 posts

Ultimate Geek

Lifetime subscriber

  # 2314414 10-Sep-2019 17:42
Send private message quote this post

nathan:

 

sounds like you should be doing a password reset/account recovery rather than closing the account

 

https://account.live.com/closeaccount.aspx

 

 

Thanks Nathan for the link.

 

I tried reset/recovery today. I am doing all this by remote using Anydesk.

 

Have to wait 24 hours before next attempt.

 

I have been trying to figure out what he has been attemping over the last few weeks.

 

I need to get more control of his computer to be confident of any MS account recovery.

 

I can't see the PWs he has been using and don't have access to his phone.

 

I have pointed some MS recovery options to my Gmail address.

 

 





Gordy


 
 
 
 


5166 posts

Uber Geek

Trusted
Microsoft

  # 2314418 10-Sep-2019 17:45
One person supports this post
Send private message quote this post

if he can't remember the username/password combo

 

and you can't recover the account because no access to any of the recovery options/secrets (SMS, Multifactor, email)

 

and he doesn't have any OneDrive/data/subscriptions/Xbox/Office etc 

 

then creating another one and starting fresh might be the fastest

 

Good luck


1903 posts

Uber Geek


  # 2314789 11-Sep-2019 08:56
Send private message quote this post

Ive been down this track a few times , helping people who for whatever reason were locked out of the live login a/c

 

Thats the problem with a Win10 'live logon'
You may have to reload Win10. Even the Win10 recovery options will ask for the login/pass

If he had a 'local' Win10 a/c , you could quite easily reset the login pass via a bootable CD
If you get access , change the 10 a/c to a local a/c

 

 


5166 posts

Uber Geek

Trusted
Microsoft

  # 2314802 11-Sep-2019 09:05
Send private message quote this post

1101:

Ive been down this track a few times , helping people who for whatever reason were locked out of the live login a/c


Thats the problem with a Win10 'live logon'
You may have to reload Win10. Even the Win10 recovery options will ask for the login/pass

If he had a 'local' Win10 a/c , you could quite easily reset the login pass via a bootable CD
If you get access , change the 10 a/c to a local a/c


 



The problem is not where the account exists, but that the user forgot the password, probably didn’t setup multi factor AuthN, and forgot/can’t access their recovery accounts and doesn’t want to wait going thru the support verification process.



873 posts

Ultimate Geek

Lifetime subscriber

  # 2314860 11-Sep-2019 10:03
Send private message quote this post

He has decided to create another Gmail address to support a new MS account login.

 

I will try and delete existing local an MS account logins and set up a new one.

 

More variables to all his logins and PWs!... 

 

I had considered re-installing Win10 but that would not fix the MS account login..

 

Part of the issue is that he is starting to get visual impairment... so reconfiguring his computer to suit him is another story.

 

 





Gordy




873 posts

Ultimate Geek

Lifetime subscriber

  # 2314862 11-Sep-2019 10:07
Send private message quote this post

nathan:

 

snip...

 

The problem is not where the account exists, but that the user forgot the password, probably didn’t setup multi factor AuthN, and forgot/can’t access their recovery accounts and doesn’t want to wait going thru the support verification process.

 

Phone 2FA is an issue.... he didn't update his phone number on his MS account





Gordy


 
 
 
 


21264 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2314934 11-Sep-2019 12:09
Send private message quote this post

nathan:
1101:

 

Ive been down this track a few times , helping people who for whatever reason were locked out of the live login a/c

 

 

 

Thats the problem with a Win10 'live logon'
You may have to reload Win10. Even the Win10 recovery options will ask for the login/pass

If he had a 'local' Win10 a/c , you could quite easily reset the login pass via a bootable CD
If you get access , change the 10 a/c to a local a/c

 

 

 

 

 



The problem is not where the account exists, but that the user forgot the password, probably didn’t setup multi factor AuthN, and forgot/can’t access their recovery accounts and doesn’t want to wait going thru the support verification process.

 

Well.... If they had a standard non-MS Login, getting access to their files and folders would be a matter of using a password reset USB stick, a somewhat less time-consuming process.

 

 




873 posts

Ultimate Geek

Lifetime subscriber

  # 2314983 11-Sep-2019 13:58
Send private message quote this post

Stalled yet again.

 

New MS account nearly set up with what looked like one final question... Please enter you current Windows logon password?

 

He can't remember... Can only remember Windows logon PIN.

 

Now I will have to find another way to find or reset the Windows logon password.... maybe using his PIN....

 

If there is a security check question then that maybe another problem...

 

Maybe it will come down to a re-install of Windows 10.... I don't fancy attempting that by remote...

 

 





Gordy




873 posts

Ultimate Geek

Lifetime subscriber

  # 2316552 12-Sep-2019 15:30
Send private message quote this post

Whew... what a mission!!!

 

Finally got my friend sorted out with a new Microsoft Account.

 

One good thing was that he decided to reload Windows 10 over night... That got rid of a lot of junk and made his Windows environment look tidy and more familiar to me.

 

Initially, the bad news was that he had re-installed Win10 using only a PIN again .... Setting up a new MS Account required a Windows login password as part of the process.

 

Luckily I discovered how to setup a login password using only the PIN.

 

https://www.isumsoft.com/windows-10/forgot-windows-10-password-but-remember-pin.html

 

Using these instructions allowed me to set up a new Windows login password:

 

Step 1: Open a Command Prompt as administrator.

 

Step 2: Type net user <username> <password> and press Enter. Note: Replace the <username> with your user name, and replace the <password> with your new password.

 

My friend can now Sync Settings and get into the MS Store again.

 

 





Gordy


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.