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Forums › Microsoft Windows › Outlook 2007 files lost in upgrade
KATHNZ

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#31302 12-Mar-2009 12:53
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Hi There

I recently upgraded to Office 2007.  I appear to have lost all my emails and was wondering how to recover them.
I have limited technical knowledge so please reply in plain english.

I run XP Home Edition and Office Professional 2007.

Thanks

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trig42
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  #201156 14-Mar-2009 08:56
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were you using an old copy of Outlook previously?

Usually Outlook07 finds and sets up your mail automatically. A possible reason that it didn't was that your PST file (the file outlook stores everything in) was not in the default location.

If you were using an older version of Outlook, you will need to re-import your PST file into the new version, but to do this, you need to know where the PST file is.

From the start menu, click search. Search files and folders. Type *.pst in the file name field, then under advanced options, tick 'Search Hidden files and folders'. Click Search.

You should get a few results, at least one of them will be called Outlook, maybe an Archive as well. Hopefully you have another result called Outlook as well (although, depending on setup, it could be called anything). Your old PST file will be larger in size, and have a modified date/time of the last time you used your old version of outlook.

If you find your old PST file, you need to take note of where it is, or more easily, copy it to somewhere easy (like Desktop, or My Documents).

Once you know where it is (ie, can browse to it from My Computer), open Outlook, Choose File -> Import and Export... -> Import from another Program or File -> Personal Folder File (.pst). Click Browse, then browse to where your old PST file is. Double click it and away you go.

You will have to setup your email account details also under tools -> Account Settings.

Good Luck - hope it all works out.



tonyhughes
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  #201179 14-Mar-2009 12:13
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Did you leave the old version of your Outlook installed?







aharryh
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  #201249 14-Mar-2009 23:20
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Depends on where you upgraded from.  An older version of Outlook or did you have Outlook express?
Check out http://support.microsoft.com/kb/291602  it may help.

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