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caffynz

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#318727 15-Feb-2025 12:01
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MS Surface Pro, 11th ed. Has had Windows Hello (fingerprint, facial, and PIN) working ever since the device was purchased.

 

About a week ago, those stopped working, and now see this:

 

 

 

 

I see some Windows updates were done on 9th Feb - perhaps it was that. However, unsure how to roll back the update?

 

Or should I look at something else? 

 

 


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  #3343131 15-Feb-2025 12:58
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Check in device manager if those devices are working properly. You can also roll back drivers from here, or do a driver reinstall if the roll back doesn't work.


 
 
 

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gehenna
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  #3343193 15-Feb-2025 14:05
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If the above doesn't work, I've had this before and it was an unusual problem.  I think this was the solution IIRC, making sure to enable them again once the option was back.

 

https://www.reddit.com/r/WindowsHelp/comments/1domrqt/toggle_greyed_out_for_improved_security_only/ 


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