windows explorer has stopped working =[

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b0untypure1

1426 posts

Uber Geek

#56759 22-Jan-2010 21:38

when ever i go to browse my music folder on my PC i get an app crash of explorer exe.
with microsoft security essentials i have scanned and found no viruses anywhere on my pc.
i have used cc cleaner but problem still persists. this only just started happening today, after i added my Dj Spinatik folder of music off my other laptop. this folder was included in the virus scan though...
i heard you can delete the entry in the registry to fix this issue?
can someone please help me fix this annoying app crash !
thanks in advance

details on app crash

Problem signature:

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 6.1.7600.16404

Application Timestamp: 4a765771

Fault Module Name: DUser.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdf26

Exception Code: c0000005

Exception Offset: 000000000000873d

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: f1fa

Additional Information 2: f1fafe6acb352f308d21fb83df030007

Additional Information 3: d231

Additional Information 4: d231832b608b438c301b4ce5cf579bc4

paul151

309 posts

Ultimate Geek

Trusted

#292330 22-Jan-2010 21:42

Perhaps is probs persist you can try a restore to an earlier date a few days prior to adding the folder. That would eliminate the folder if probs persist after you wound the clock back to the last restore point.

Damager

2125 posts

Uber Geek

#292333 22-Jan-2010 21:53

this isnt unusual for a music folder, change the view/properties or drop some of the details columns. Windows likes to try and read all the file attributes, mp3 tags etc which can cause explorer to hang then crash.

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b0untypure1

1426 posts

Uber Geek

#292399 23-Jan-2010 06:35

sweet! thanks damager its fixed now =]
when i was seraching for a song it automatically changed to the most detailed option.
i changed it so it just lists the name and none of the other irrelevant info and now no more crashing.
thanks once again =]

Damager

2125 posts

Uber Geek

#292423 23-Jan-2010 09:19

b0untypure1: sweet! thanks damager its fixed now =]
when i was seraching for a song it automatically changed to the most detailed option.
i changed it so it just lists the name and none of the other irrelevant info and now no more crashing.
thanks once again =]

No worries brada. Happy to help

freitasm

BDFL - Memuneh
79316 posts

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Geekzone

Lifetime subscriber

#292431 23-Jan-2010 09:56

It appears there's a known problem somewhere with Microsoft Security Essentials causing explorer.exe crashes. I was having explorer.exe crashes myself too.

I am part of an ongoing MSE Beta (which means I have a couple of MSE versions ahead of the public release) and this was solved in an update to be distributed very soon.

Damager

2125 posts

Uber Geek

#292432 23-Jan-2010 10:09

freitasm: It appears there's a known problem somewhere with Microsoft Security Essentials causing explorer.exe crashes. I was having explorer.exe crashes myself too.

I am part of an ongoing MSE Beta (which means I have a couple of MSE versions ahead of the public release) and this was solved in an update to be distributed very soon.

Along the same lines as the OP, whenever I open a folder of mpeg files on my camcorder, or if I've copied them to the pc, it crashes explorer almost every time. I had to kill some of the details columns to make sure these folders didnt hang or crash. Very fustrating!

Will the update come as part of the normals Windows 7 update process?

freitasm

BDFL - Memuneh
79316 posts

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#292442 23-Jan-2010 10:55

Yes, I am told it will be an automatic update.

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b0untypure1

1426 posts

Uber Geek

#292530 23-Jan-2010 17:56

thanks freitasm =]