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1413 posts

Uber Geek
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Topic # 56759 22-Jan-2010 21:38
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when ever i go to browse my music folder on my PC i get an app crash of explorer exe.
with microsoft security essentials i have scanned and found no viruses anywhere on my pc.
i have used cc cleaner but problem still persists. this only just started happening today, after i added my Dj Spinatik folder of music off my other laptop. this folder was included in the virus scan though...
i heard you can delete the entry in the registry to fix this issue?
can someone please help me fix this annoying app crash !
thanks in advance




details on app crash





Problem signature:


Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 6.1.7600.16404

Application Timestamp: 4a765771

Fault Module Name: DUser.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdf26

Exception Code: c0000005

Exception Offset: 000000000000873d

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: f1fa

Additional Information 2: f1fafe6acb352f308d21fb83df030007

Additional Information 3: d231

Additional Information 4: d231832b608b438c301b4ce5cf579bc4





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243 posts

Master Geek
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  Reply # 292330 22-Jan-2010 21:42
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Perhaps is probs persist you can try a restore to an earlier date a few days prior to adding the folder. That would eliminate the folder if probs persist after you wound the clock back to the last restore point.

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  Reply # 292333 22-Jan-2010 21:53
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this isnt unusual for a music folder, change the view/properties or drop some of the details columns. Windows likes to try and read all the file attributes, mp3 tags etc which can cause explorer to hang then crash.




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
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- What's next??? S3?

 
 
 
 




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  Reply # 292399 23-Jan-2010 06:35
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sweet! thanks damager its fixed now =]
when i was seraching for a song it automatically changed to the most detailed option.
i changed it so it just lists the name and none of the other irrelevant info and now no more crashing.
thanks once again =]




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  Reply # 292423 23-Jan-2010 09:19
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b0untypure1: sweet! thanks damager its fixed now =]
when i was seraching for a song it automatically changed to the most detailed option.
i changed it so it just lists the name and none of the other irrelevant info and now no more crashing.
thanks once again =]


No worries brada. Happy to help Smile




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

BDFL - Memuneh
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  Reply # 292431 23-Jan-2010 09:56
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It appears there's a known problem somewhere with Microsoft Security Essentials causing explorer.exe crashes. I was having explorer.exe crashes myself too.

I am part of an ongoing MSE Beta (which means I have a couple of MSE versions ahead of the public release) and this was solved in an update to be distributed very soon.





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  Reply # 292432 23-Jan-2010 10:09
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freitasm: It appears there's a known problem somewhere with Microsoft Security Essentials causing explorer.exe crashes. I was having explorer.exe crashes myself too.

I am part of an ongoing MSE Beta (which means I have a couple of MSE versions ahead of the public release) and this was solved in an update to be distributed very soon.



Along the same lines as the OP, whenever I open a folder of mpeg files on my camcorder, or if I've copied them to the pc, it crashes explorer almost every time. I had to kill some of the details columns to make sure these folders didnt hang or crash. Very fustrating!

Will the update come as part of the normals Windows 7 update process?





- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

BDFL - Memuneh
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  Reply # 292442 23-Jan-2010 10:55
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  Reply # 292530 23-Jan-2010 17:56
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thanks freitasm =]




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