windows explorer has stopped working =[

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b0untypure1

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#56759 22-Jan-2010 21:38

when ever i go to browse my music folder on my PC i get an app crash of explorer exe.
with microsoft security essentials i have scanned and found no viruses anywhere on my pc.
i have used cc cleaner but problem still persists. this only just started happening today, after i added my Dj Spinatik folder of music off my other laptop. this folder was included in the virus scan though...
i heard you can delete the entry in the registry to fix this issue?
can someone please help me fix this annoying app crash !
thanks in advance

details on app crash

Problem signature:

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 6.1.7600.16404

Application Timestamp: 4a765771

Fault Module Name: DUser.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdf26

Exception Code: c0000005

Exception Offset: 000000000000873d

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: f1fa

Additional Information 2: f1fafe6acb352f308d21fb83df030007

Additional Information 3: d231

Additional Information 4: d231832b608b438c301b4ce5cf579bc4

paul151

313 posts

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#292330 22-Jan-2010 21:42

Perhaps is probs persist you can try a restore to an earlier date a few days prior to adding the folder. That would eliminate the folder if probs persist after you wound the clock back to the last restore point.

Damager

2125 posts

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#292333 22-Jan-2010 21:53

this isnt unusual for a music folder, change the view/properties or drop some of the details columns. Windows likes to try and read all the file attributes, mp3 tags etc which can cause explorer to hang then crash.

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b0untypure1

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#292399 23-Jan-2010 06:35

sweet! thanks damager its fixed now =]
when i was seraching for a song it automatically changed to the most detailed option.
i changed it so it just lists the name and none of the other irrelevant info and now no more crashing.
thanks once again =]

Damager

2125 posts

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+1 received by user: 37

#292423 23-Jan-2010 09:19

b0untypure1: sweet! thanks damager its fixed now =]
when i was seraching for a song it automatically changed to the most detailed option.
i changed it so it just lists the name and none of the other irrelevant info and now no more crashing.
thanks once again =]

No worries brada. Happy to help

freitasm

BDFL - Memuneh
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#292431 23-Jan-2010 09:56

It appears there's a known problem somewhere with Microsoft Security Essentials causing explorer.exe crashes. I was having explorer.exe crashes myself too.

I am part of an ongoing MSE Beta (which means I have a couple of MSE versions ahead of the public release) and this was solved in an update to be distributed very soon.

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Damager

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#292432 23-Jan-2010 10:09

freitasm: It appears there's a known problem somewhere with Microsoft Security Essentials causing explorer.exe crashes. I was having explorer.exe crashes myself too.

I am part of an ongoing MSE Beta (which means I have a couple of MSE versions ahead of the public release) and this was solved in an update to be distributed very soon.

Along the same lines as the OP, whenever I open a folder of mpeg files on my camcorder, or if I've copied them to the pc, it crashes explorer almost every time. I had to kill some of the details columns to make sure these folders didnt hang or crash. Very fustrating!

Will the update come as part of the normals Windows 7 update process?