Acer Aspire One Randomly Freezes

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mme

161 posts

Master Geek

#68464 22-Sep-2010 13:38

Hi,

I have this Acer Aspire one (D2500-0BK) with windows Xp Home Edition.

However it keeps on randomly freezing up, the mouse will still move but nothing else works not even Ctrl-Alt-Del also tried some other key combination's however none have any effect.

When booted up in safe mode everything works fine. I have run a full system scan for viruses also used ccleaner to get rid of any temporary files. The Hard Drive is got plenty of space left (100GB Free).

It cannot recreate the "freezing up" as it seems to occur randomly without any warning.

Once it is frozen after trying to click the mouse "a lot" of times everything freezes with the laptop making one peep (low sounding one).

Anybody got any ideas on how to fix this? or at least what is causing this?

heavenlywild

5060 posts

Uber Geek

Trusted

#383185 22-Sep-2010 14:30

Have you tried making sure all of your drivers - sound, video etc are up to date?

It may pay to do a re-install if you haven't done so for a few years.

dothack

79 posts

Master Geek

#384326 25-Sep-2010 14:41

try using a anti-malware scanner too i use Malwarebytes Anti-Malware myself. Unwanted software might be using system resources and causing issues like freezing. also check that your ram is seated into the ram slots correctly.

mme

161 posts

Master Geek

#384414 25-Sep-2010 21:00

Hi,

Thanks for the replies. I have tried doing an backup in safe mode but after around 5-10 minutes it freezes up. Even if I leave the laptop idle before login it still freezes. Pretty much doing anything for longer than 5-10 minutes the laptop freezes up.

Thanks,

Boomtown74

20 posts

Geek

#385903 29-Sep-2010 15:30

Acer provides free diagnostic software that you can download from there site.

http://helpdesk.acer.com.au/usbtool/2/

You can run this and it will tell you if it is hardware or software