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1258 posts

Uber Geek
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Topic # 87585 2-Aug-2011 09:07
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I have an Acer T230H touch monitorhooked to a pc running Windows Vista Home Premium.
Have downloaded the driver for this monitor from Acer au.
It is a zip file and when unzipped I end up with 3 files, an ICC Profile,a Setup and a Cabinet file.
I tried right-click on the setup information file and then install but the response was The inf file you selected does not support this method of installation.
Any suggestions on how I get this driver installed?

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361 posts

Ultimate Geek
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  Reply # 500717 2-Aug-2011 11:32
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  1. Try selecting your monitor from device manager. Go update driver and point it where you unzipped the files to.

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Uber Geek
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  Reply # 500737 2-Aug-2011 12:14
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Tried that, monitor is showing as generic pnp, when i point to downloaded driver it just says windows has ddtermined that the driver is up to date. Still generic.

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Uber Geek
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  Reply # 500780 2-Aug-2011 13:57
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I woul say that Generic monitor is OK, it's the touch overlay that those drivers may be for? I take it the monitor has a USB cable as well as a DVI or VGA cable?

Do you have an unknown device in your Device Manager?

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Uber Geek
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  Reply # 500857 2-Aug-2011 15:43
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Hmm, not sure about usb cable,will have to pull it off the wall and see, i didnt install it originally. Nothing odd showing in device manager. 

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Master Geek
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  Reply # 501256 3-Aug-2011 12:01
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This is from the Acer Support FAQ - 

Q: What devices show up in Device Manager when the T230H is properly identified and installed?

A: By default, the monitor is identified as a Generic PnP Monitor in Windows. If you download the monitor driver from and force the installation, the monitor will be identified as an Acer T230H.

When you plug in the USB cable to the T230H for touchscreen functionality, an HID-compliant device and a USB Input Device are added to Device Manager. The drivers for touchscreen functionality are separate from the drivers used to identify the monitor. The HID-compliant device and USB Input Device drivers are part of the Windows operating system and automatically installed. Only Windows 7 Home Premium, Professional, and Ultimate editions as well as Windows Vista Home Premium, Business, and Ultimate editions support this device.

Follow the link at the top - it even has a nice picture of what it should look like.  Surely running the setup program will force the driver install (and probably install some kind of acer software)
Good luck...

Michelsen Computer Services Whangarei
I was born in a cross-fire hurricane
And I howled at my ma in the driving rain,
But it's all right now, in fact, it's a gas...

1258 posts

Uber Geek
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Reply # 501784 4-Aug-2011 09:59
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It was a fault in the usb cable , all running sweeet now thanks.

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