2017 13" MacBook Pro purple lines

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Senecio

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#260257 18-Nov-2019 10:19

Has anyone else come across this issue before? Just started happening yesterday on my laptop. If I close the lid to less than 30* open it goes away so there must be a fault in the LCD screen connector to the main board or something like that. Purchased Feb 2018 from PBTech so hoping I don't have any issues with a CGA claim.

https://discussions.apple.com/thread/250240457

CYaBro

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#2355565 18-Nov-2019 10:38

Most likely a faulty cable from the base up to the LCD panel.
The whole top case will most likely need to be replaced.

Apple devices bought in NZ from an authorised reseller are automatically covered for 3 years by Apple so should be no issues getting it repaired at no cost to you.

Opinions are my own and not the views of my employer.

gehenna

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#2355567 18-Nov-2019 10:46

I recommend Service Plus if there is a branch near you, they're great to deal with.

Senecio

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#2355581 18-Nov-2019 10:58

CYaBro:

Apple devices bought in NZ from an authorised reseller are automatically covered for 3 years by Apple so should be no issues getting it repaired at no cost to you.

Would you be able to point me in the direction of where I could look this up? The link I found only talks to 1 year from date of purchase under the Apple Limited Warranty.

https://www.apple.com/nz/legal/statutory-warranty/

dclegg

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#2355612 18-Nov-2019 11:42

Where are you based? If there is an Oobe store near you, I've found them excellent to deal with, especially with regards to Apple's CGA obligations. Oobe automatically extend product warranty periods to be more in line with CGA obligations.

Benjip

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#2355613 18-Nov-2019 11:47

If I were you, I would start off with a live chat with Apple staff via their Support website.

Tell them what's happened, and that you have a preferred repairer/agent in NZ, and they will organise the paperwork and give you a case # etc.

Much easier that way than going to the repairer/agent first, in my experience.

If you need another recommendation, I've always used Imagetext and they've been great.

CYaBro

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#2355619 18-Nov-2019 12:06

Senecio:

CYaBro:

Apple devices bought in NZ from an authorised reseller are automatically covered for 3 years by Apple so should be no issues getting it repaired at no cost to you.

Would you be able to point me in the direction of where I could look this up? The link I found only talks to 1 year from date of purchase under the Apple Limited Warranty.

https://www.apple.com/nz/legal/statutory-warranty/

Don't think there's anything written about it on their website, it was just something that they advised all Apple Authorised Service Providers in New Zealand about..
It used to be just two years but they increased it to three on Macs about 18-24 months ago from memory.
I used to have a shop in Whangarei and we were an Apple Authorised Service Provider.

It's not an Apple warranty thing, it's just coverage for the CGA and made it so much easier to handle repairs as the Apple GSX repair system we used would just automatically pick up how old a device was and apply the coverage without us, or the end user having to do anything to request it.

Opinions are my own and not the views of my employer.