Outlook working on iphone, but can't get outlook Macosx (office 365)

Forums › Mac OS › Outlook working on iphone, but can't get outlook Macosx (office 365)

Hatch

816 posts

Ultimate Geek
+1 received by user: 57

#288571 8-Jul-2021 21:49

I have outlook for IOS on my phone working for office emails and calendar.

However I cannot get the outlook app on Mac OSX working, I get an error when trying to log into Office 365.

Is there anyway I can collect information from the IOS app to work on the Mac OSX equivalent?

If I understand correction we are using an exchange server via Office 365 at our office.

IT guy won't help

nzlogan

78 posts

Master Geek
+1 received by user: 21

ID Verified

#2741605 9-Jul-2021 06:15

What error do you get?

And would you be able to check your license? Use these instructions. It could be that your license doesn't allow you to use the Outlook desktop app (if it's an E3 license).

sir1963

3428 posts

Uber Geek
+1 received by user: 3756

Subscriber

#2741619 9-Jul-2021 07:39

The IT guy is a jerk.

Why not use Apple Mail, I have used it on an exchange server for years.

Hatch

816 posts

Ultimate Geek
+1 received by user: 57

#2741635 9-Jul-2021 08:26

nzlogan:
What error do you get?

And would you be able to check your license? Use these instructions. It could be that your license doesn't allow you to use the Outlook desktop app (if it's an E3 license).

The error I get is:

The mailbox being accessed doesn't have a valid account state ('ProtocolDisabled').

I somehow managed to get my iPhone outlook app working a month ago, but via the Mac app I can’t even log into OWA, I get as far as confirming the email address, and after I enter the password i get the above message.

I’d be happy with the iOS app on MacBook (m1 cpu) if that was even feasible.

iPhone app still works fine and syncs with office.

Hatch

816 posts

Ultimate Geek
+1 received by user: 57

#2741636 9-Jul-2021 08:27

sir1963:
The IT guy is a jerk.

Why not use Apple Mail, I have used it on an exchange server for years.

That would be fine, I’ll look into it if I can get the necessary exchange/365 settings to set it up.

Hatch

816 posts

Ultimate Geek
+1 received by user: 57

#2741668 9-Jul-2021 09:43

nzlogan:

And would you be able to check your license? Use these instructions. It could be that your license doesn't allow you to use the Outlook desktop app (if it's an E3 license).

This is what I get under subscriptions:

Microsoft 365 Business Premium

Windows Update for Business Deployment Service

Universal Print

Power Virtual Agents for Office 365

Common Data Service for Teams

Project for Office (Plan E5)

Common Data Service

Microsoft Azure Multi-Factor Authentication

Cloud App Security Discovery

Azure Active Directory Premium P1

Microsoft Kaizala Pro

Office Shared Computer Activation

Whiteboard (Plan 1)

Insights by MyAnalytics

RETIRED - Microsoft Invoicing

Data Loss Prevention

Azure Rights Management

Azure Information Protection Premium P1

Exchange Online Archiving for Exchange Online

Microsoft StaffHub

To-Do (Plan 1)

Microsoft Bookings

Microsoft Intune

Microsoft Forms (Plan E1)

Microsoft Stream for O365 E1 SKU

Yammer Enterprise

Microsoft Teams

Sway

Office for the web

SharePoint (Plan 1)

Microsoft Planner

Power Apps for Office 365

The latest desktop version of Office

RETIRED - Outlook Customer Manager

Skype for Business Online (Plan 2)

Power Automate for Office 365

Exchange Online (Plan 1)

Azure Active Directory

Microsoft Intune

Windows 10 Business

I see that I am logged into office.com and can see attachments that have been sent via email to me, but when I click on the attachment or try and use the Outlook web app I get the same error message as above.

myopinion

939 posts

Ultimate Geek
+1 received by user: 112

#2741677 9-Jul-2021 09:57

Sounds like you need to log into the Office 365 admin area, Users, Mail, Email Apps, Manage email apps and then tick all of them.

Dell

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Hatch

816 posts

Ultimate Geek
+1 received by user: 57

#2741735 9-Jul-2021 10:09

myopinion:

Sounds like you need to log into the Office 365 admin area, Users, Mail, Email Apps, Manage email apps and then tick all of them.

Thank you, but:

Switch to an account that has permission

Your account (_______) doesn’t have permission to view or manage this page in the Microsoft 365 admin center.

I'll have to ask the IT guy to allow other web access I guess. Odd that mobile is ok but nothing else is.