Mobile Me Email, Outlook 2007 and Xtra...

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woody99

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#30290 3-Feb-2009 20:42

Trying to configure Mobile Me for a friend with 3G iPhone and two PC's running Vista and Outlook 2007. His ISP is Xtra.
Everything is working fine except outgoing email will not send from his ".me" account on the PCs. Fine from the iPhone. I have one windows PC that I have configured to use Mobile Me and all works 100%. However, Xtra is not my ISP.
Reading Apple's support pages, it may be that I need to use xtra's smtp settings rather than Mobile Me settings. Before my next sojourn to my mates place ( an hour away), can anyone add anything I could try? Is there anyone who has Mobile Me running on a Vista machine with Outlook 2007 vis Xtra ISP?
BTW - Not finger pointing at Xtra here, but apparently some ISP's are different to others in this regard.
Cheers and thanks
Woody

wazzageek

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#193846 3-Feb-2009 22:53

I understand that Xtra blocks port 25 outbound by default ... they have a page to visit to unblock the port, but you'll need to discover that one.

Some mail providers will provide an alternative port to send mail through (quite often a "secure" SSL connection)

The online help for mobile me indicates that sending mail is not through a different port however.

There is nothing to stop you using Xtra's mail server to send the mobile me email - it just becomes a pain if you need to change who you're connected through. (Looking through, I can't see an alternative port to utilise ... sorry

freitasm

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#193876 4-Feb-2009 07:08

This is not related to the port 25. To use a sender email address that is not on the Xtra domain you must validate it first through thir web interface. More information in an old blog post here.

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woody99

165 posts

Master Geek

#193878 4-Feb-2009 07:51

Thanks Gents,

To add to the mix, I have just spoken to another friend who is having the same issue BUT his ISP is World Exchange, not Xtra. Do they have similar protocols? I am with WXC (until my Orcon connection next week) and do not have that issue - his may be unrelated.

Cheers

Darryn

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#193913 4-Feb-2009 10:05

freitasm: This is not related to the port 25. To use a sender email address that is not on the Xtra domain you must validate it first through thir web interface. More information in an old blog post here.

I'd forgotten about that - but given that Mobile me works over the standard smtp port, the web interface will need to be adjusted to allow that traffic out again. Or has Xtra stopped blocking that port?

Cheers

freitasm

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#193917 4-Feb-2009 10:17

As I understood woody99 is trying to use his friend's Mobile Me email but sending from an Xtra SMTP server - if this is the case then he needs to authorise the address first. Also he needs to use the SMTP server with authentication.

If the intention is to use the Mobile Me email address from a third party smtp server then yes he needs to request port 25 to be unlocked.

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wazzageek

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#193922 4-Feb-2009 10:26

freitasm: As I understood woody99 is trying to use his friend's Mobile Me email but sending from an Xtra SMTP server - if this is the case then he needs to authorise the address first. Also he needs to use the SMTP server with authentication.

If the intention is to use the Mobile Me email address from a third party smtp server then yes he needs to request port 25 to be unlocked.

Humble apologies ... I didn't read the original post correctly ...

/me wanders off to make a coffee ...