Macbook Pro Keyboard Fault Repair

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Nate001

640 posts

Ultimate Geek

#311720 9-Feb-2024 12:48

Hey all. We have a 2017 Macbook Pro w/Touchbar, keyboard suddenly stopped working, no response and no backlight. Trackbar and touchbar are fine. A lot of googling has not returned anything insightful.

Anyone experiences or rough estimates of getting something like this repaired? Would rather avoid a new machine, but may have to if repair costs are uneconomical.

Thanks

mentalinc

3233 posts

Uber Geek

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#3192863 9-Feb-2024 13:06

FYI - https://www.theverge.com/2023/5/27/23740087/apple-macbook-butterfly-keyboard-settlement-final-approval

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Nate001

640 posts

Ultimate Geek

#3192866 9-Feb-2024 13:10

mentalinc:

FYI - https://www.theverge.com/2023/5/27/23740087/apple-macbook-butterfly-keyboard-settlement-final-approval

Thanks. I saw that and was not sure if applicable since our keyboard is 100% dead rather than the odd sticky or dead key. Maybe its worth a try...

CYaBro

4585 posts

Uber Geek

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#3192891 9-Feb-2024 15:02

Yea that was for the individual keys themselves, not a failure of the whole keyboard.

It does mean that the whole top case has to be replaced and that's a big job on those MacBooks since everything has to come out, screen removed etc and put back into the replacement.
The keyboards aren't replaceable by themselves, at least that's not how Apple made us do it at my AASP. 🤪

Opinions are my own and not the views of my employer.