Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

564 posts

Ultimate Geek
+1 received by user: 82


Topic # 62835 15-Jun-2010 21:13
Send private message

I've got a 21.5 iMac, brought last year when they first got released.
In the last few weeks i've been hearing the HD make funny noises when the iMac is asleep, sort of like it's trying to wake up over and over again.
Have done lots of tests and research on the internet like PRam reset, hardware tests etc.  The only thing that picks something up is by using 'tech tools 5' which shows i have a SMART failure.
Just talked to applecare and they said i should get it into Apple in Newmarket straight away for a check up.
For some odd reason that it's not a hardware problem, will i get charged for them to look at it?

I've heard only good things about Applecare, this is my first problem so will be interesting to get a personal experience.  So far the applecare CSR was awesome, so it's looking good.

Create new topic
1184 posts

Uber Geek
+1 received by user: 147


  Reply # 342124 15-Jun-2010 23:17
Send private message

Does your Disk Utility report a SMART failure? If it does, this all but confirms a hardware fault and the drive will be replaced under warranty.
It sounds pretty likely you have a warranty repair.

1184 posts

Uber Geek
+1 received by user: 147


  Reply # 342125 15-Jun-2010 23:21
Send private message

When an AASP performs a warranty repair on behalf of Apple, they are paid for the time taken to diagnose and effect the repair.
If the issue is, for example, software only, or as a result of abuse, or is No Fault Found, the the repairer will charge to cover their time spent, as they get no reimbursement from Apple in these cases.
Software issues are never covered by warranty.


564 posts

Ultimate Geek
+1 received by user: 82


  Reply # 342126 15-Jun-2010 23:26
Send private message

It's not a complete SMART failure, only the temperture check. I've done a back up on td machine and will take it to apple in the next few days. Will post with results.

21 posts

Inactive user

  Reply # 342637 17-Jun-2010 12:30
Send private message

Legally you don't even need Apple Care...

But AppleCare will cover you as long as no damage has happened to the machine.

Also, what store did you buy it from?

564 posts

Ultimate Geek
+1 received by user: 82


  Reply # 342750 17-Jun-2010 17:30
Send private message

Brought it from harvey normans.

Dropped it off today, they are sending it to their reair shop in south auckland, i thought that newmarkey was a repair depot, if i knew they weren't i would of dropped it off to Albany as they are a lot closer to were i live.
They said 7 days turn around.  I thought they would of given me a loaner but nope.

60 posts

Master Geek

  Reply # 345649 27-Jun-2010 00:43
Send private message

How did you get on with this? What was the diagnosis?

564 posts

Ultimate Geek
+1 received by user: 82


  Reply # 345678 27-Jun-2010 09:24
Send private message

Hi there,

Sorry for the late update, i got my iMac back last week and then had to shoot overseas at last minute, got back late last night.
Apple couldn't find out what the problem was but replaced the hard drive for preventive maintenance, so far so good, have not heard anything from the hard drive while it has been sleeping.
Pretty impressed with Apple as they couldn't hear the noise i was talking about, they could of easily just said there was no problem and charge me for the labour spent on trying to find the problem.
Think i'm going to buy some Applecare, everyone talks about not needing it because we have a consumer act, but if it's this easy to get someone to look at my iMac then i'm keen to pay a little extra.  Beats having arguments with Harvey Norman etc.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21

Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54

Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.