I recently ordered an item and had it shipped to Youshop. The order was made last year but since the item (a PATA SSD) was out of stock it was only shipped recently. Hence I was not worried about the delay.

The other day I received an e-mail from another Youshop customer saying he had received a package addressed to him (he had cleared it via the Youshop online system since he was expecting a US delivery also) but when he opened it, found it was the SSD drive. The invoice from the vendor had my e-mail address on it so he contacted me.

I made contact, confirmed it was my package and we noted that the error was caused by a transposition in one digit in the STE number. My package was addressed correctly to Youshop but Post had entered the wrong STE number in their system bringing up the other user's address and account.

Very kindly the user not only told me not to bother with the Youshop costs (about $17) but also at his cost re-mailed the package to me.

I feel obligated to compensate him but I wonder if Post should also compensate us for their error? I do have a query in with them and I will see what their reaction is.