Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4611 posts

Uber Geek
+1 received by user: 66

Trusted

Topic # 114525 22-Feb-2013 13:46 Send private message

I recently ordered an item and had it shipped to Youshop. The order was made last year but since the item (a PATA SSD) was out of stock it was only shipped recently. Hence I was not worried about the delay.

The other day I received an e-mail from another Youshop customer saying he had received a package addressed to him (he had cleared it via the Youshop online system since he was expecting a US delivery also) but when he opened it, found it was the SSD drive. The invoice from the vendor had my e-mail address on it so he contacted me.

I made contact, confirmed it was my package and we noted that the error was caused by a transposition in one digit in the STE number. My package was addressed correctly to Youshop but Post had entered the wrong STE number in their system bringing up the other user's address and account.

Very kindly the user not only told me not to bother with the Youshop costs (about $17) but also at his cost re-mailed the package to me.

I feel obligated to compensate him but I wonder if Post should also compensate us for their error? I do have a query in with them and I will see what their reaction is.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

Create new topic
96 posts

Master Geek
+1 received by user: 10


  Reply # 767668 22-Feb-2013 14:06 Send private message

I'd expect that the post people will have an automatic negation for compensation claim.
Not alot of companies work on logic for this kind of thing; they would have preferred to be contacted by you, and they likely would have arranged collection from the receiver and re-delivery.
Contacting both you and the receiver to ascertain and confirm what happened will be too hard for them :P
Unless you get a customer service person with common sense and intiative....

Will be interested to see their response



4611 posts

Uber Geek
+1 received by user: 66

Trusted

  Reply # 767892 22-Feb-2013 20:27 Send private message

Post got back to me apologising and after contacting both parties will provide an update.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49


James Pascoe Group switches to Rimini Street for support of SAP aplications
Posted 10-May-2017 18:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.