It must take a very special person...

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Dynamic

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#1598096 25-Jul-2016 11:27

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frankv:
driller2000:

3. I would have walked too if I was them - some clients need to be fired (I have done this several times - life is too short etc) - and the customer is not always right.

Actually, if I was the client, I would have walked too. I wouldn't want coaching from a business who tells me one thing verbally and then puts something else in the contract. Be glad you're out of it. Move on.

Pleased to hear I'm not alone! The situation was actually bothering me (enough to ask for thoughts from the GZ community obviously) where I would normally just let it go.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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Dynamic

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#1598099 25-Jul-2016 11:30

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deadlyllama: One of the fun things to learn about in business is dealing with difficult customers, suppliers and staff, and having the buck stop with you. Sounds like dealing with this coach is teaching you some of that already!

Hahaha absolutely right.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management. A great Kiwi company.

Dynamic

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#1598126 25-Jul-2016 11:53

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networkn:

I do think that I feel that when someone sells you something, that the contract should reflect that, and not much else. If there were setup charges, something they obviously charge each time, this should have been communicated. It feels a little like they get a bit of resistance from it, so don't mention it, and hope people don't read the fine print, and just pay when/if conflict arises over it.

This is a reasonable feeling, and certainly something I have come across elsewhere. It is something I make an effort to avoid with our own clients. Nobody likes an unexpected bill, and my accounts person is very good at letting me know when an unexpected invoice arrives.

Overall whilst I think the OP didn't read the contract, my overarching feeling here is that this isn't a match made in heaven and he should be glad it didn't work out because they have a fundamental difference of opinion on how business should be conducted.

I once got involved with a business mentor from the free program the ASB made. We met at his house, he was obviously very succesfull, and made sure I understood it, probably for the purpose of establishing for me he was qualified to comment, then started on how I could increase sales, by upselling etc. I wasn't having a problem with sales, and his entire approach was one dimensional and not tailored to me. If I was selling widgets and needed more sales, then yes that would have worked well, but when I was struggling with staff management and time management and other less sales orientated things, it was pretty clear he wasn't listening or wasn't qualified to comment on my specifics.

Yes I've heard of this and had it in mind as something to watch out for. I have done some IT support for a couple of business coaching firms in the distant past - one appeared good, and another appeared to have a cookie-cutter approach like the one you mention above.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management. A great Kiwi company.

dafman

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#1599511 27-Jul-2016 14:13

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Business coach tip of the day. Fully read any business contract that involves the future exchange of money.

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