Courier Post delays

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30 posts

Geek
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#2492853 27-May-2020 14:49

msukiwi:
Supplier has assured me that the package was addressed properly.

I have advised them that NZPost will not give me the details of the address label, and that they must query it via China Post.

Now the waiting continues!

My label was right but it was stuck on the wrong parcel addressed to someone in Holland. I don't know if AliExpress is having issues giving NZ Post the wrong info or NZ Post making mistakes.

msukiwi

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#2492970 27-May-2020 16:50

Spoke to NZPost again - different phone number provided by the seller.

The operator I got could find no evidence of any label / package photo!

I asked if the previous operator had lied - to which the reply was "Looks like it"!!!

Inquiry to delivery driver in progress.

I have been sent an email confirmation and number for my case.

msukiwi

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#2492981 27-May-2020 17:15

NZPost have stated:

We have received a response from the CourierPost team who has advised the item has been delivered as addressed. This item has been addressed to an Auckland address. The sender may have possibly given you a incorrect tracking number for your item.

NZPost have provided NO Proof of the address label, so how could they say it had my correct name on it? (Yet an Auckland address)

Something stinks! (And I doubt it is the seller)

MrTomato

151 posts

Master Geek
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#2492987 27-May-2020 17:21

msukiwi:

Something stinks! (And I doubt it is the seller)

It does stink, and it was very nice of you to chase it up for the seller, but don't forget that it's his responsibility to get the item to you safely, not yours.

He can follow it up however he wants, but the bottom line is that you didn't receive the item through no fault of your own. Now it's time for him to either resend the item or refund you.

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msukiwi

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#2493006 27-May-2020 17:30

I know it is up to the sender to ultimately follow it up. But I'm in the right timezone to try and get an answer etc.

I also note the email result from NZPost is from a NOREPLY address, with no other email contact (Or any contact details at all) given!

ANglEAUT

altered-ego
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#2493253 28-May-2020 00:11

MrTomato:
msukiwi: Something stinks! ...
It does stink, ...

To high heavens. I tried to recall a parcel. Due to the delays, it was no longer required at the destination. Today, a completely unknown parcel arrived with a "Return To Sender" sticker & the original destination on it.

The original recipient of the unknown parcel is willing to drive 90+ kms one way rather than wait for the delivery by the courier.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

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msukiwi

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#2493330 28-May-2020 08:21

The seller has asked me to open a dispute with AliExpress.

Only problem is that you can't because NZPost have marked it as delivered!

I have advised the seller.

Frustrating for everyone except NZPost, who don't care!

Handsomedan

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#2493356 28-May-2020 09:16

msukiwi:

The seller has asked me to open a dispute with AliExpress.

Only problem is that you can't because NZPost have marked it as delivered!

I have advised the seller.

Frustrating for everyone except NZPost, who don't care!

No care and even less responsibility.

But they'll go on the news and plead for forgiveness for the delays because it's been "really busy"...

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

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Mahon

473 posts

Ultimate Geek
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#2493425 28-May-2020 10:01

Handsomedan:

msukiwi:

The seller has asked me to open a dispute with AliExpress.

Only problem is that you can't because NZPost have marked it as delivered!

I have advised the seller.

Frustrating for everyone except NZPost, who don't care!

No care and even less responsibility.

But they'll go on the news and plead for forgiveness for the delays because it's been "really busy"...

Needs to be some kind of official inquiry into this debacle...eg how overloaded were they and what did they do to correct it?

AK72

30 posts

Geek
+1 received by user: 2

#2493450 28-May-2020 10:47

msukiwi:
The seller has asked me to open a dispute with AliExpress.

Only problem is that you can't because NZPost have marked it as delivered!

I have advised the seller.

Frustrating for everyone except NZPost, who don't care!

You can still open a dispute after is is accepted/delivered. I got the wrong parcel and had to accept it in order to open a dispute.

kiwifidget

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#2493526 28-May-2020 11:28

I need to send a small parcel to Ireland, what are my chances?

Delete cookies?! Are you insane?!

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msukiwi

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#2493530 28-May-2020 11:30

AK72: You can still open a dispute after is is accepted/delivered. I got the wrong parcel and had to accept it in order to open a dispute.

There 2 option I can see...No Goods or Wrong Goods.

Select No Goods, and it says it was delivered! That's it!

Wakrak

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#2493536 28-May-2020 11:36

kiwifidget:

I need to send a small parcel to Ireland, what are my chances?

Perhaps go through a more reputable international company such as DHL. Might be looking at a higher shipping cost however. Guess it comes down to how fast you want it to get there, and how cheap do you want to go.

AK72

30 posts

Geek
+1 received by user: 2

#2493609 28-May-2020 12:23

msukiwi:
AK72: You can still open a dispute after is is accepted/delivered. I got the wrong parcel and had to accept it in order to open a dispute.

There 2 option I can see...No Goods or Wrong Goods.

Select No Goods, and it says it was delivered! That's it!

I had some issues finding how to do and had to Google it, can't quite remember now, but there was someway to access the dispute process - I'll try to see if I find it.

MrTomato

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#2493614 28-May-2020 12:32

kiwifidget:

I need to send a small parcel to Ireland, what are my chances?

If it's small enough, certianly don't send it by airmail. Another week has ticked by, and as far as I'm aware New Zealand is still not (or is barely) sending or receiving any international airmail.

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