Come on people make your mind up before you get to the counter

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66 posts

Master Geek

#1107175 12-Aug-2014 17:23

I love it when people are late for the bus and then when they get on start fossicking around for their card or better still add money to their card but have to sort out the money first.
Don't mean to be racist but sorry, in my observations Chinese women are the worst at this. They seem to think the bus is for their very own personal convenience.

Dingbatt

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#1107191 12-Aug-2014 17:54

While waiting for the 12 items or less checkout I'll sometimes count out loud as the previous customer puts their more than a dozen items on the counter. Occasionally get a filthy look, more often than not they won't make eye contact. Have to pick when you do it, but being rather large has its benefits.

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jpoc

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#1107489 13-Aug-2014 10:29

pctek: Pet hate: Go into supermarket......grab the one or two needed items, get to checkouts, 12 items or less (which should be fewer) stuffed with people with loaded trolleys.

If I ran a supermarket, the 12 items or less queue would come with Ts&Cs. "There will be a $1 surcharge on each item after the 12th item in your trolley. This charge is not refundable even if you decide not to proceed with your purchase. By placing goods on the belt leading to the trolley, you are agreeing to these terms."

I would then distribute the surcharge, in the form of a discount, to the people behind them in the queue.

trig42

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#1107492 13-Aug-2014 10:34

jpoc:
pctek: Pet hate: Go into supermarket......grab the one or two needed items, get to checkouts, 12 items or less (which should be fewer) stuffed with people with loaded trolleys.

If I ran a supermarket, the 12 items or less queue would come with Ts&Cs. "There will be a $1 surcharge on each item after the 12th item in your trolley. This charge is not refundable even if you decide not to proceed with your purchase. By placing goods on the belt leading to the trolley, you are agreeing to these terms."

I would then distribute the surcharge, in the form of a discount, to the people behind them in the queue.

Do 5 Apples (for example) or 3 Moro Bars (because it is 3 for $3 or whatever) count as 1 item?
I count the 'Multi Buys' as one item.

throbb

675 posts

Ultimate Geek

#1107522 13-Aug-2014 11:15

drgshah:
eracode:
Not necessarily. We don't eat much fast-food and haven't been through a drive thru for years - so if we went thru we would have to read the board to see what we wanted. Other people must be in the same position. I suppose we could go inside the shop but that defeats the purpose of a drive thru. Maybe they're only for regulars? I still reserve the right to read the board - at the risk of being a PITA.

+1
Drive-thrus are not for 'regulars only', the board is there for a reason. Plus they have all these offers every now and then for which one needs to read the board.

They might not be for regulars only, but when they have been sitting in the KFC drive through for 5 minutes, in full view of the menu. That should be plenty of time to make up your mind and decide.

Giggs

252 posts

Ultimate Geek

#1107620 13-Aug-2014 13:33

freitasm:
trig42: Apart from the 'Not getting your Ticket/Money/Pass out until you are at the head of the queue' on public transport, there is also the people that once they have got off said public transport (I catch a ferry) they stop and stand in the middle of the egress once they have moved off the gangplank. Well done, you made it off the boat with your draggy bag, now there are a couple of hundred other people trying to do the same and you have stopped in their way!

Also, draggy bags with slow draggers annoy me. But most times just a deep breath or two helps...

I give you a variation on this theme: people who get off an escalator and stop to talk to someone else (hey, we can't stop this machine!). Or people who walk in front of the escalator's exit to reach the escalator going the other way - can't they give a wide berth to avoid crossing the outgoing path so people can get off the escalator without bumping into them?

And a further variation...

People who you have been following on the open road doing 80-90kph or so but then speed up to 100 when they reach a passing lane. Closely followed by those who try to pass you at the end of the passing lane right where the road narrows back into one lane.

mattwnz

20164 posts

Uber Geek

#1107649 13-Aug-2014 13:51

Giggs:
freitasm:
trig42: Apart from the 'Not getting your Ticket/Money/Pass out until you are at the head of the queue' on public transport, there is also the people that once they have got off said public transport (I catch a ferry) they stop and stand in the middle of the egress once they have moved off the gangplank. Well done, you made it off the boat with your draggy bag, now there are a couple of hundred other people trying to do the same and you have stopped in their way!

Also, draggy bags with slow draggers annoy me. But most times just a deep breath or two helps...

I give you a variation on this theme: people who get off an escalator and stop to talk to someone else (hey, we can't stop this machine!). Or people who walk in front of the escalator's exit to reach the escalator going the other way - can't they give a wide berth to avoid crossing the outgoing path so people can get off the escalator without bumping into them?

And a further variation...

People who you have been following on the open road doing 80-90kph or so but then speed up to 100 when they reach a passing lane. Closely followed by those who try to pass you at the end of the passing lane right where the road narrows back into one lane.

Or people who drive with their headlights on high beam, or have those really white headlights.

Or neighbours who have high powered security lights that shine right into your house and are faulty so they go off at all times of the night. Even after telling the neighbours they say they won't do anything about it as they need it for security. There are quite a few inconsiderate people out there who simply don't really care about others.

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mattwnz

20164 posts

Uber Geek

#1107650 13-Aug-2014 13:53

With people who go to counters and haven't made up their mind, the store persona should really ask them to step aside so they can serve others. With drive throughs, the store is best to have an area that cars can park at to chose their food, and then merge back into the line. So some of these things can be fixed by the store. Personally I have never used a drive thru and never plan to either.

allan

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#1107672 13-Aug-2014 14:24

jpoc:
pctek: Pet hate: Go into supermarket......grab the one or two needed items, get to checkouts, 12 items or less (which should be fewer) stuffed with people with loaded trolleys.

If I ran a supermarket, the 12 items or less queue would come with Ts&Cs. "There will be a $1 surcharge on each item after the 12th item in your trolley. This charge is not refundable even if you decide not to proceed with your purchase. By placing goods on the belt leading to the trolley, you are agreeing to these terms."

I would then distribute the surcharge, in the form of a discount, to the people behind them in the queue.

I got exceedingly annoyed at a Countdown once, where the checkout operator very politely told the shopper in front of me, with 30 plus items in their trolley, that she was on an express checkout and they they would have to go and queue in a regular checkout lane. The next minute, the supervisor came bounding over, gave her a right telling off and told her to check the customer's items through. I felt totally sorry for the checkout operator, who by then had a very red face and eyes filled with tears. Meanwhile the supervisor had disappeared of course.

When I got to the counter I told her that as far as I was concerned, she had done exactly the right thing. I subsequently phoned the supermarket and asked for the manager to complain to. They were not the slightest bit interested - although I suspect I actually ended up speaking with the "supervisor" involved in the incident.

mattwnz

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#1107709 13-Aug-2014 15:09

allan:
jpoc:
pctek: Pet hate: Go into supermarket......grab the one or two needed items, get to checkouts, 12 items or less (which should be fewer) stuffed with people with loaded trolleys.

If I ran a supermarket, the 12 items or less queue would come with Ts&Cs. "There will be a $1 surcharge on each item after the 12th item in your trolley. This charge is not refundable even if you decide not to proceed with your purchase. By placing goods on the belt leading to the trolley, you are agreeing to these terms."

I would then distribute the surcharge, in the form of a discount, to the people behind them in the queue.

I got exceedingly annoyed at a Countdown once, where the checkout operator very politely told the shopper in front of me, with 30 plus items in their trolley, that she was on an express checkout and they they would have to go and queue in a regular checkout lane. The next minute, the supervisor came bounding over, gave her a right telling off and told her to check the customer's items through. I felt totally sorry for the checkout operator, who by then had a very red face and eyes filled with tears. Meanwhile the supervisor had disappeared of course.

When I got to the counter I told her that as far as I was concerned, she had done exactly the right thing. I subsequently phoned the supermarket and asked for the manager to complain to. They were not the slightest bit interested - although I suspect I actually ended up speaking with the "supervisor" involved in the incident.

If I was in that situation, I would have probably told the supervisor to settle down, as they checkour chick was correct, and that I was also annoyed too that the shopper had 30 items when there was a 10 item limit. That would embarrass the supervisor somewhat, as the supervisor is hardly going to say mind your own business to a customer. Otherwise why do they even have limits if they are enforced, it is just people being lazy and not respecting others. Supermarkets do tend to have pretty poor customer service when dealing with complaints I have found, they don't really care. My sister in law once complained about something on their facebook page, and it was ignored. It is possibly due to the lack of competition. I persoanlly shop pack n save, because I prefer to support NZ owned, but their service isn't great either, and their different scales can vary alot.

xpd

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#1107715 13-Aug-2014 15:19

Nope they dont care.... once witnessed a shopliftert from a C/down store, wife recognized them, told store staff who said "oh, ring back tomorrow when our manager is here". So she called next day, asked for the manager, and got told "they'll call you later"... never did call. Yet my wife had the name, age, photo (from school yearbook, but still looked the same) and old address. Yet C/down just didnt care. Took the hit of $100 worth of product. Apparently this same person did it at least once a week....... found that out from another staff member.

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mattwnz

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#1107763 13-Aug-2014 16:22

xpd: Nope they dont care.... once witnessed a shopliftert from a C/down store, wife recognized them, told store staff who said "oh, ring back tomorrow when our manager is here". So she called next day, asked for the manager, and got told "they'll call you later"... never did call. Yet my wife had the name, age, photo (from school yearbook, but still looked the same) and old address. Yet C/down just didnt care. Took the hit of $100 worth of product. Apparently this same person did it at least once a week....... found that out from another staff member.

Guess they are making pretty good margins for them to absorb those costs, which figures based on the high normal prices . The one problem though is that is is quite difficult to deal with shoplifters, in that you probably aren't legally able to touch or restrain them if you do catch them. They will be on camera, and I presume they do forward those details onto the police.

hio77

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#1107767 13-Aug-2014 16:29

xpd: Nope they dont care.... once witnessed a shopliftert from a C/down store, wife recognized them, told store staff who said "oh, ring back tomorrow when our manager is here". So she called next day, asked for the manager, and got told "they'll call you later"... never did call. Yet my wife had the name, age, photo (from school yearbook, but still looked the same) and old address. Yet C/down just didnt care. Took the hit of $100 worth of product. Apparently this same person did it at least once a week....... found that out from another staff member.

thats horrible...

gf works at new world, they went off their nut about people stealing rather minor products to the point that they are only sold at checkouts now, and countdown let 100$ a week happily slide! that hardly seems right..

especially if you had the full information!

cant say much about countdowns service however.. every time we go in there, its for something quick. often we will work out, with the gf fuming at how bad their service is.
being myself, i couldnt give a crap if they arent polite and nice, as smalltalk certainly isnt my thing, but there are certain stores there is no way ill be visiting unless its for their 24/7 hours...

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jpoc

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#1107892 13-Aug-2014 18:48

The store will have a quota for shoplifters. A certain percentage that will be expected and tolerated. If the store goes over-quota then they will come under pressure from HQ to improve and then they will be hard down on everything. If they are under-quota then why would they care?

hio77

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#1107902 13-Aug-2014 19:22

jpoc: The store will have a quota for shoplifters. A certain percentage that will be expected and tolerated. If the store goes over-quota then they will come under pressure from HQ to improve and then they will be hard down on everything. If they are under-quota then why would they care?

if your talking about someone who even staff reconize as doing it weekly, thats clearly a problem that should be dealt with not avoided...

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