Hi so I am the manager of newmarket Parallel Imported. I have a been having a issue with one customer.

We ordered a phone for a guy a samsung galaxy s4 active (i9295) he came in and asked us to get it in and if it is a good phone that is all nothing in detail just is it good) we said yes its good but sony xperia is better (those words). We placed the order and on the 29th of March he payed and picked it up.

Then on the 28th of April he came back wanting to return it as it was faulty(audio quality wasn't as good as his 4, secondary camera wasn't good quality reception was lower) Which we tested it out and it was working as specified. He was very unhappy and his father was so abusive I had to trespass his father for hitting staff.

I talked to the guy who told me our website misrepresented the phone as we didn't specify it's audio quality wasn't as good as the s4 i9500/5/6(at the time he bought it the s4 was another $110 more then what he spent). The thing that gets me he returned it just after the s5 comes out in nz, he waited one month to be unhappy with it. Never once calling us saying he was unhappy.

To try clear things up at our cost I sent it to another repairer and had the do a full comprehensive report on the phone which came back fine also. Again they were not will to accept this. So I ordered another s4 active to compare it used 2 of the same size and speed memory cards, loaded the exact same music and they used the same earphones on it and I was nice enough to let the father come back to test it also.

And guess what????? they were the same! his dad said I agree they are the same but we aren't happy we want to change.....

I can't sell a second hand phone I would loose out quite a lot if i did return it because in the time he owned it it has gone down in price it has marks on the paint etc and they want a dollar for dollar exchange so the s4 has gone down in value they want me to credit the full amount they paid months ago for today's value. Am I within my right to refuse this they agree it is working fine they just don't like it. I told him I feel they should take us to court if they feel we have misrepresented the product(if you look on pi web page you can clearly see they are 2 different phones the only thing they really share is the s4 in their name)

Cheers