Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




94 posts

Master Geek
+1 received by user: 2


Topic # 147060 7-Jun-2014 14:26
One person supports this post
Send private message

Hi so I am the manager of newmarket Parallel Imported. I have a been having a issue with one customer.

We ordered a phone for a guy a samsung galaxy s4 active (i9295) he came in and asked us to get it in and if it is a good phone that is all nothing in detail just is it good) we said yes its good but sony xperia is better (those words). We placed the order and on the 29th of March he payed and picked it up.

Then on the 28th of April he came back wanting to return it as it was faulty(audio quality wasn't as good as his 4, secondary camera wasn't good quality reception was lower) Which we tested it out and it was working as specified. He was very unhappy and his father was so abusive I had to trespass his father for hitting staff.

I talked to the guy who told me our website misrepresented the phone as we didn't specify it's audio quality wasn't as good as the s4 i9500/5/6(at the time he bought it the s4 was another $110 more then what he spent). The thing that gets me he returned it just after the s5 comes out in nz, he waited one month to be unhappy with it. Never once calling us saying he was unhappy.

To try clear things up at our cost I sent it to another repairer and had the do a full comprehensive report on the phone which came back fine also. Again they were not will to accept this. So I ordered another s4 active to compare it used 2 of the same size and speed memory cards, loaded the exact same music and they used the same earphones on it and I was nice enough to let the father come back to test it also.

And guess what????? they were the same! his dad said I agree they are the same but we aren't happy we want to change.....

I can't sell a second hand phone I would loose out quite a lot if i did return it because in the time he owned it it has gone down in price it has marks on the paint etc and they want a dollar for dollar exchange so the s4 has gone down in value they want me to credit the full amount they paid months ago for today's value. Am I within my right to refuse this they agree it is working fine they just don't like it. I told him I feel they should take us to court if they feel we have misrepresented the product(if you look on pi web page you can clearly see they are 2 different phones the only thing they really share is the s4 in their name)

Cheers

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6
Mad Scientist
17740 posts

Uber Geek
+1 received by user: 2178

Trusted
Lifetime subscriber

  Reply # 1060858 7-Jun-2014 14:32
Send private message

does your store have a returns policy?

Mad Scientist
17740 posts

Uber Geek
+1 received by user: 2178

Trusted
Lifetime subscriber

  Reply # 1060859 7-Jun-2014 14:33
5 people support this post
Send private message

anyway i'm pretty sure you are not obliged legally to accept the return of the product. tell them to go to disputes tribunal so that you both have a fair hearing. did you record the aggression on cctv?

 
 
 
 


824 posts

Ultimate Geek
+1 received by user: 543

Trusted

  Reply # 1060866 7-Jun-2014 14:36
6 people support this post
Send private message

INAL but you're fully within your rights to refuse a refund for change of mind.






94 posts

Master Geek
+1 received by user: 2


  Reply # 1060867 7-Jun-2014 14:39
One person supports this post
Send private message

Hi yeah we do have a return policy of 7 days. I didnt have the recording but the father called the cops on me for trespassing him. The cops agreed with me and told him not to come back in my store he then continued to yell at the cop for about 30 mins on the side of the road. I mean the son told me that we should specify that its not the same are people not able to put 2 and 2 together?

832 posts

Ultimate Geek
+1 received by user: 259

Trusted

  Reply # 1060886 7-Jun-2014 14:55
5 people support this post
Send private message

This isn't really a matter of opinion, consumer law is well defined.  You should know what you can and can't do.  There doesn't seem to be any good reason for you to raise it here.

1817 posts

Uber Geek
+1 received by user: 51

Trusted

  Reply # 1060902 7-Jun-2014 15:13
One person supports this post
Send private message

The buyer is in the wrong.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1060907 7-Jun-2014 15:23
Send private message

You have done enough just say if you want see you in court

1748 posts

Uber Geek
+1 received by user: 916


  Reply # 1060922 7-Jun-2014 15:36
One person supports this post
Send private message

Glassboy: This isn't really a matter of opinion, consumer law is well defined.  You should know what you can and can't do.  There doesn't seem to be any good reason for you to raise it here.

This

This is a legal problem not a tech problem. Start reading the legislation, you should know it inside-out.




Location: Dunedin

13445 posts

Uber Geek
+1 received by user: 1616


  Reply # 1060926 7-Jun-2014 15:38
One person supports this post
Send private message

There are always two sides to every story. The disputes tribunal is perhaps the best course of action.



94 posts

Master Geek
+1 received by user: 2


  Reply # 1060947 7-Jun-2014 16:29
Send private message

Thanks for the advise yeah i told the customer i feel for them the best course of action was court but they don't want a bar of that. Sorry I know the CGA and fair trading act inside out, just wanted to confirm sorry if this annoyed you andrewNZ and glassboy. Have a great weekend.

Webhead
1879 posts

Uber Geek
+1 received by user: 550

Trusted
Subscriber

  Reply # 1060957 7-Jun-2014 16:55
17 people support this post
Send private message

I really don't see the problem in raising the question the OP did here. Have I missed something about what Geekzone and Offtopic allows?




2499 posts

Uber Geek
+1 received by user: 927

Subscriber

  Reply # 1060959 7-Jun-2014 17:07
2 people support this post
Send private message

If the product is not faulty, and it's outside your stated return period, then you are not obligated to refund it simply because the customer has decided he doesn't really like it.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

15324 posts

Uber Geek
+1 received by user: 4037

Trusted
Lifetime subscriber

  Reply # 1060966 7-Jun-2014 17:16
7 people support this post
Send private message

Glassboy: This isn't really a matter of opinion, consumer law is well defined.  You should know what you can and can't do.  There doesn't seem to be any good reason for you to raise it here.


Who appointed you the decider of what was appropriate to be raised here or not? There are PLENTY of consumers moaning every day about being 'stiffed' by retailers. It's in off topic and in no way breaches the FUG. 

15324 posts

Uber Geek
+1 received by user: 4037

Trusted
Lifetime subscriber

  Reply # 1060967 7-Jun-2014 17:17
3 people support this post
Send private message

My OPINION is that they have no legal basis to complain especially after a month. Retailers are no obliged to refund for a change of mind (law). 

Having said that, in a lot of cases retailers often fold because of the bad publicity or cost of continuing to fight, I hope you stand your ground. Retailers have rights too.

13445 posts

Uber Geek
+1 received by user: 1616


  Reply # 1060970 7-Jun-2014 17:24
One person supports this post
Send private message

I maybe wrong and IANAL, but when something like this happens, it is up to the customer to take further action. If the retailer says they have done all they can and can't take it any further , then it is up to the customer to then take it to the disputes tribunal. The DT  is a low cost and informal way of resolving issues like this, so the customer wouldn't should go down this track if they believe they are in right.

 1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.