Hi all, after some advice/opinions on the following.

We have a 4 year old Haier freezer were the auto- defrost had packed up. Freezer cost $1400. Contacted Haier online and they said only has a 2 year warranty. Mentioned CGA and then they said they would pay for parts and we pay for travel and labour. Told them I would think about it.

Anyway I'm now thinking I should go to Harvey Normans about it as that is were I bought it. I also think it should be covered by the CGA.

So questions -

1 - is it a CGA thing so should cost me nothing to get fixed

2 - what's people's experience been like getting HN to honor CGA issues

3 - if they refuse, do I pay to get it fixed and then take them to the disputes tribunal.


Thanks in advance


Mike