Questions about the CGA

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Mike61

110 posts

Master Geek

#303647 25-Feb-2023 08:41

Hi all, after some advice/opinions on the following.

We have a 4 year old Haier freezer were the auto- defrost had packed up. Freezer cost $1400. Contacted Haier online and they said only has a 2 year warranty. Mentioned CGA and then they said they would pay for parts and we pay for travel and labour. Told them I would think about it.

Anyway I'm now thinking I should go to Harvey Normans about it as that is were I bought it. I also think it should be covered by the CGA.

So questions -

1 - is it a CGA thing so should cost me nothing to get fixed

2 - what's people's experience been like getting HN to honor CGA issues

3 - if they refuse, do I pay to get it fixed and then take them to the disputes tribunal.

Thanks in advance

Mike

timmmay

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#3041668 25-Feb-2023 09:23

I suggest talking to HN in a friendly way initially, rather than a demanding way. Most people will try to be helpful if approached reasonably. If they're not helpful you could ask if this is covered by the consumer guarantees act, rather than telling them or demanding anything. If that doesn't work then you can try being a little more demanding.

This consumer article says fridges and freezers should last for 10 - 11 years. You could print that and have that in your back pocket to show to HN if they're not helpful.

rscole86

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#3041671 25-Feb-2023 09:52

I've just had HN repair a tumble dryer, 6 months out of warranty. There were no questions asked at all, they waited for the repair agents quote and accepted a repair.

Your experience may differ, as HN are franchised, so not all may be as easy to deal with.

scuwp

3885 posts

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#3041672 25-Feb-2023 09:54

Agree with @timmmay. The retailer has the responsibility to make right under the CGA. A freezer should last longer than 4 years, and no this shouldn't cost you anything. Haier are clearly trying it on, or don't understand NZ law.

Lazy is such an ugly word, I prefer to call it selective participation

Linux

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#3041675 25-Feb-2023 10:14

4 year old freezer claim CGA 100% should last triple that if not longer.

Mike61

110 posts

Master Geek

#3041747 25-Feb-2023 12:44

Thanks for the replies. I will take a gentle (but firm) approach first. If they don't come to the party I will start talking about the CGA. I needed info/feedback from you guys so I can get my approach and arguments clear in my head before talking to them.

I will let you know what happens.

timmmay

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#3041754 25-Feb-2023 13:24

Try gentle and friendly to start, not gentle and firm.

Mike61

110 posts

Master Geek

#3041755 25-Feb-2023 13:29

I'll try to remember that.

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Mike61

110 posts

Master Geek

#3049008 11-Mar-2023 18:15

Here's a update on the outcome.

Short story - all sorted by Harvey Normans for free.

Long story - Got hold of Harvey Normans and they said they need to get it checked out and will take it from there. They booked a service agent thru F&P. Service agent come out found a faulty part, replaced it. They asked the missus if we are paying and she said "no, Harveys are". He said "ok" and left. Got a invoice emailed to me from F&P, I forwarded it to Harvey Normans who said it shouldn't have come to us and they would sort it.

So 👍 to Harvey Normans, 👎 to Haier for not knowing or ignoring the CGA.

Mike

Lias

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#3049438 13-Mar-2023 06:49

Mike61: to Haier for not knowing or ignoring the CGA.

Probably the latter. It's cheaper for big companies to pretend the CGA doesn't exist and cop the odd slap on the wrist from the comcom than it is for them to actively honour it.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

1101

3122 posts

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#3051671 18-Mar-2023 19:45

Lias:

Probably the latter. It's cheaper for big companies to pretend the CGA doesn't exist and cop the odd slap on the wrist from the comcom than it is for them to actively honour it

Ive worked for a few companies like that . A total disregard for the CGA .