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NglButiLoveTechnolog

115 posts

Master Geek


#315902 29-Aug-2024 00:10
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Hi all,


As you may know, this week is PB Tech's monthly review prize draw, where you can win one of many $100 PB Tech gift cards. I wanted to participate, so I decided to write a review for my latest purchase. After submitting my review, I noticed a message saying, 'Thanks for posting your review with us. We really appreciate your time. We'll give it a quick glance over and confirm its validity for everyone to see.' This caught my attention because I remembered that I had previously made a one-star review on a lightbulb purchase several weeks ago, where the product was faulty. I decided to check the 'My Reviews' section to see if that review had gone through. To my surprise, it hadn't; instead, it showed as 'declined,' as per the screenshot. 


I don't see why my review was declined, as I remained professional and truthful in my comments. I wanted to make others aware of the faulty issue with the lightbulb.


Could someone explain why my one-star review was declined? Also, does this mean that any reviews that get declined won't be eligible for the review prize draw? Or do reviews need to be five stars to enter the giveaway?


Any help would be much appreciated. I know PB Tech has a Geekzone account, so I hope they see this and can provide clarification.


Thanks.



 





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PBTech
1 post

Wannabe Geek

PBTech

  #3278174 2-Sep-2024 11:10
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Hi OP

 

We have investigated and this review triggered our ‘customer service issue’ automated filter as it featured the word ‘refund’. We have now manually reviewed and approved the review as it met our guidelines.

 

We’ve also asked our customer service team to follow up re your refund request.

 

If you look around our site you can see we publish thousands of reviews that are critical of the products we sell. The team here who manages our website works hard to create an online shopping experience that we ourselves would value as shoppers, and genuine reviews are part of that. In fact, internally when we are asked to recommend products for customers many of us often look at previous customer reviews to make recommendations.

 

FYI - the reviews we don’t approve are off topic (talk about subjects other than the product), mention the price the customer paid or have profanity in it. Everything else should be approved.

 

Thanks, PB

 

 


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