What's the retailer's obligations in a warranty claim for bulky items?

Welcome Guest.

You haven't logged in yet. If you don't have an account you can register now.

Forums › Off topic › What's the retailer's obligations in a warranty claim for bulky items?

turtleattacks

919 posts

Ultimate Geek

Trusted

#318217 27-Dec-2024 20:24

Hi guys,

We purchased a VERY heavy bulky cantilever umbrella from Mitre10 about a year ago for about $3000 and it's now broken.

Obviously, it's not really practical for it to be easily taken back to the store so I was wondering what's the store's obligation in getting the umbrella repaired or replaced?

----

Creator of whatsthesalary.com

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

turtleattacks

919 posts

Ultimate Geek

Trusted

#3325221 28-Dec-2024 09:55

Just an update - went into Mitre10 early in the morning and showed them the photo of the broken product.

They immediately arranged for a delivery of a new umbrella and will just swap out the product.

Excellent customer service, although I noticed while they were retrieving the order on the computer that the price I paid for was $500 more than pre-covid prices!

----

Creator of whatsthesalary.com

News and reviews »

Gen Threat Report Reveals Rise in Crypto, Sextortion and Tech Support Scams
Posted 7-Aug-2025 13:09

Logitech G and McLaren Racing Sign New, Expanded Multi-Year Partnership
Posted 7-Aug-2025 13:00

A Third of New Zealanders Fall for Online Scams Says Trend Micro
Posted 7-Aug-2025 12:43

OPPO Releases Its Most Stylish and Compact Smartwatch Yet, the Watch X2 Mini.
Posted 7-Aug-2025 12:37

Epson Launches New High-End EH-LS9000B Home Theatre Laser Projector
Posted 7-Aug-2025 12:34

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00

eero Pro 7 Review
Posted 23-Jul-2025 12:07

BeeStation Plus Review
Posted 21-Jul-2025 14:21

eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01

WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32

RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26

Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24

Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05

Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01

Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

RSS feeds: Main feed; Forums feed

Site features: Geekzone BI dashboard; Geekzone Badges; Geekzone Status Page

Affiliate links: Samsung; AliExpress; Wise; Sharesies; GoodSync

Site Information: Subscribe to Geekzone; Privacy Statement; Forum Usage Guidelines (FUG); Advertising; Trademark and copyright