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turtleattacks

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#318217 27-Dec-2024 20:24
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Hi guys,

 

We purchased a VERY heavy bulky cantilever umbrella from Mitre10 about a year ago for about $3000 and it's now broken.

 

Obviously, it's not really practical for it to be easily taken back to the store so I was wondering what's the store's obligation in getting the umbrella repaired or replaced?





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turtleattacks

1008 posts

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+1 received by user: 305

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  #3325221 28-Dec-2024 09:55
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Just an update - went into Mitre10 early in the morning and showed them the photo of the broken product. 

They immediately arranged for a delivery of a new umbrella and will just swap out the product. 

 

Excellent customer service, although I noticed while they were retrieving the order on the computer that the price I paid for was $500 more than pre-covid prices!





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