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alisam

878 posts

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#323717 5-Jan-2026 19:20
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On 30/20/2025 Mercury Energy projected my bill at $114 ($100 actual). See below.

 

After 30/12/2025, Mercury stop displaying further information until the bill was finalised. They do this for several days until the bill is actually finalised (seems to be today 05/01/2026 as I have checked every day).

 

My actual bill from 03/12/2025 - 31/12/205 is $144.52.

 

So in one day, I have used $44.52, which is ludicrous.

 

Naturally, an estimate is not equivalent to an actual bill.

 

But, Mercury Energy seem to do this every month i.e under-estimate the projected bill.

 

I have not captured estimates, and Mercury Energy do disable any information before they issue the actual bill. I do capture actuals and have so far 32 months of Mercury Energy actual bills.

 

I am not complaining about the $144.52 bill, but I wondered if anyone else using Mercury Energy look at their projected bill and are surprised about the actual bill, especially when there is only 1 day to go (as per my example).

 

 

 

 

 





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taneb1
544 posts

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Mercury

  #3456390 27-Jan-2026 12:45
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Afternoon all, 

 

Just letting you know that a fix has been deployed this morning and the "Projected Bill" amount should be updated - As your billing month continues you should see the amount become more accurate. 

 

Appreciate the feedback in the thread / those who provided examples and raised support cases - Please let me know if you see any issues as your billing month completes this month. 

 

Thanks

 

Tane





Any comments made are my personal views and does not represent those of my employer


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