Hi all,
I've had an interesting couple of weeks.
It first started with an e-mail from Sony Entertainment Network saying the e-mail address associated with my account had been changed to a hotmail addy.
"Interesting" would be one way I put it. Just a but more colourful.
I will say now, I knew what happened, my son had given someone my account login details and password.
Yes, silly as it is, he initially used my account as he was too young to sign up to Sony when he first needed to, such is life, I can't change that now.
So I set about sorting out the account with Sony and they were great and responsive. (I won't go into the other talk with the bank about getting a monitor put on my credit card even though I knew I'd not stored it with Sony, lets say their security record made me think it was a good thing to do).
Fast forward to today, I have my Sony account back under my control and I requested from Sony a list of IP addresses that attempted/did access my account for the last 3 weeks, and you guessed it they said they could not do it because of privacy concerns. Ummmm, sorry but What the heck? You can't tell me things you log about my own account?
So I ask them to escelate it and asked for contact details for their privacy officer. Yup, no idea at all and I eventually got a snail mail address.
The privacy act covers this as follows.
"Principle 6 of the Privacy Act gives you the right to request access to any personal information which Sony hold about you. If Sony wished to withhold any of the personal information you have requested the may do so only if there is an appropriate withholding ground from sections 27- 29 of the Privacy Act and Sony must explain their grounds to you if they do in fact withhold any of the information.
Section 23 of the Act requires Sony to have appointed their own Privacy Officer and if you have any issues you could contact their Privacy Officer to discuss your access request."
The interesting question here is "Is my account information and personal information Sony hold about me the same thing?"
I'd say yes, because it is still my account and run by me even though, (now in the past), I have let my son use it so he didn't lose his medals, awards etc....
Thoughts?