Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Doesn't know what he doin
2877 posts

Uber Geek
+1 received by user: 368

Subscriber

Topic # 111555 7-Nov-2012 12:03
Send private message

So I wasnt quite sure where to put this as there was no music section under Entertainment, but anyway:
The other week, I was driving home and I always plug my iPhone in and play music through the car with spotfiy, on occasion it will log me out but i just hit log in with facebook and it works again, but that day was different. 

Kept giving me various errors and refusing to log me in with both facebook and spotify manual log in. So waited until I got home and tried it on my MacBook and my windows 7 laptop, both did the same thing, refused to let me in. 

So I fired an email off to spotify support, asking why this happened, and this is when I noticed it wouldnt let me log in to the spotify website either, obvisouly an account issue.

They replied the next day, asking to try this CS testing account, which had spotify premium on it, so logged into that and it worked fine and told them this, they never replied. So I've been using this account for the last 2 weeks because my one is no longer working at all. But I want my one back. Its very annoying. I've tweeted @spotifycares and got responses saying their payments team will be in touch soon, that was last week. No one is replying to anything and Im just left in the dark to why they've done this. They gave me absolutely no warning or anything, just shut the account down.

Anyone else experienced this? I've paid the account on time every month, they just deduct it straight off my Debit Card so it cant be that.

What could I do here? They dont have any special NZ contact (building to visit, number to ring etc.)

thanks in advance,
-Sam




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic
2782 posts

Uber Geek
+1 received by user: 120


  Reply # 713588 7-Nov-2012 16:08
Send private message

Given that they're based in Sweden, it's not surprising that there's no local representation.

They do appear to read their forums, might be worth trying a post on there. There may be others with the same issue.

Have they continued to charge your credit card?






Doesn't know what he doin
2877 posts

Uber Geek
+1 received by user: 368

Subscriber

  Reply # 713590 7-Nov-2012 16:09
Send private message

stevenz: Given that they're based in Sweden, it's not surprising that there's no local representation.

They do appear to read their forums, might be worth trying a post on there. There may be others with the same issue.

Have they continued to charge your credit card?


They charged it a few days before they shut the account down. Hasn't happened since but it's not been a month since then




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
13919 posts

Uber Geek
+1 received by user: 1754


  Reply # 713594 7-Nov-2012 16:20
Send private message

Possibly contact your bank for a charge back if you haven't received the service you paid for, and they aren't replying? The support from some of these companies is very poor.



Doesn't know what he doin
2877 posts

Uber Geek
+1 received by user: 368

Subscriber

  Reply # 713702 7-Nov-2012 18:28
Send private message

I'm considering that, but I'm not sure if I should, I have been using the test account for that time though. If they dont fix it by the end of the billing month I will be contacting the bank if they try to charge it again.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.