Trusted
# 
This week, 7PM water went off at home. I dug around for the phone number for Wellington City Council, couldn't find one for water, so I called hte main line.
Two rings, and it's answered. BY A HUMAN!
"Hello, I'd like to talk to someone about my water supply? It's just turned off."
"Are you in Johnsonville?"
"Yes..."
"XXXX Road?"
"Yes..."
"Oh, yes, there was a water main burst on your street, they're working on it now. They should have it fixed by 10:30."
[stunned].. "O.k. thank you very much!"
Now, THAT'S customer support. Answered in a hurry, and the person who answered the phone new _exactly_ what was going on.
Way to go Wellington City Council! Your call center staff are on the ball!
