Parcel stuck in customs clearance?

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feletoch

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# 175860 14-Jul-2015 10:38

I purchase item from dx and it was shipped via Swedish post. It change the status to "arrived in NZ" on the 30th of June, it has been 2 weeks since the last update.

I have already contact dx and quote:"I'm afraid we're not able to connect Sweden Post . In fact, only China Post has right to connect Sweden Post. But International Post connects via letter, which usually takes one year so long time and receive no reply."

also NZ post: "The parcel has not been cleared through Customs New Zealand as yet and therefore has not been received by New Zealand Post."
"I am sorry, there is still no update from our scanning. It is just a matter of waiting for an update sorry. Please do still request that the sender commences the inquiry with Swedish Post as this is the correct method for a formal inquiry."

Is there anything I can do to find out what has happen to my parcel?
here is the tracking number: RE561581855SE

nathan

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# 1342859 14-Jul-2015 10:46

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contact Customs?

feletoch

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# 1342865 14-Jul-2015 10:52

Is it appropriate to contact the custom directly?

ubergeeknz

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Vocus

# 1342869 14-Jul-2015 10:56

2 weeks is not unusual, just wait another week or so before you start to worry.

Geektastic

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# 1342887 14-Jul-2015 11:08

Have you noticed any suspicious power company vans loitering around your address? Any signs of a covert entry?

They may have found your 'stuff'...!

feletoch

8 posts

Wannabe Geek

# 1342890 14-Jul-2015 11:14

Geektastic: Have you noticed any suspicious power company vans loitering around your address? Any signs of a covert entry?

They may have found your 'stuff'...!

well, my neighbor have 2 dogs the size of bear running around our driveway. don't think they want to come near them.

sleemanj

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# 1343205 14-Jul-2015 17:55

feletoch:
here is the tracking number: RE561581855SE

Other tracking systems often give better results than NZ Post's poor excuse for one.

http://www.17track.net/en/result/post-details.shtml?nums=RE561581855SE

Shows it arrived in NZ on the 30th, and then on the 6th of July it looks like it went to processing... I half wonder if it got redirected and actually went to Stockholm.

2015-07-06 17:54 The shipment item is under transportation, The item has arrived from abroad to Posten´s international terminal for sorting

2015-07-06 17:54 Stockholm utr, The item has arrived from abroad to Posten´s international terminal for sorting

2015-06-30 13:14 NEW ZEALAND, The item has arrived at the international terminal in the destination country for sorting

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

Batman

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# 1343239 14-Jul-2015 18:52

It hasn't arrived.

07-06 is 6 July
06-30 is 30 june

Involuntary autocorrect in operation on mobile device. Apologies in advance.

feletoch

8 posts

Wannabe Geek

# 1344483 15-Jul-2015 10:04

hmm, looks like the parcel has arrival at nz than shipped back. is there a reason why it does that? Is the item prohibited?
The parcel contain a headphone amp, not sure if the internal battery was cause.

freitasm

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Geekzone

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# 1344487 15-Jul-2015 10:12

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A battery wouldn't prevent it going through customs. You will have to ask DX for your money back as it seems the item has been returned.

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dickytim

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# 1344563 15-Jul-2015 12:23

feletoch: Is it appropriate to contact the custom directly?

Yes, I did this with as much information I could. They e-mailed me the invoice to pay and were exceptionally helpful in getting my bits and pieces delivered.

The other option is to wait for the GST/Tax invoice to arrive via post.

frankv

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# 1344671 15-Jul-2015 13:26

Chinese suppliers ship stuff containing batteries via Stockholm (something to do with shipping regulations). Assuming the tracking information above was correct, I'm guessing there was a screw-up, and it went to Stockholm via NZ rather than NZ via Stockholm.

Batman

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# 1344675 15-Jul-2015 13:31

there is a small chance the shipping number was recycled inappropriately (too fast - should leave a few years gap) and it is showing tracking info for 2 different parcels. why would a NZ sorting centre send it to Stockholm?

Involuntary autocorrect in operation on mobile device. Apologies in advance.

Batman

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# 1344677 15-Jul-2015 13:32

otherwise I expect it to come back to NZ at some stage... but yes try to get your money back for now

Involuntary autocorrect in operation on mobile device. Apologies in advance.