Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Webhead
1895 posts

Uber Geek
+1 received by user: 561

Trusted
Subscriber

Topic # 184046 8-Nov-2015 15:36
Send private message

Just discovered that Trade Me doesn't give a new free listing when the buyer bails after winning an auction. Pretty bad business practise.

When asking them about it, the reply was

"A listing fee is a one-off, upfront fee that is charged as the listing fee you pay for covers the space your ad occupies while on the site. This fee is applied whether a sale goes through or not and is non-refundable.

 

It might help to think of us like a newspaper Jarle - when you list an item in a newspaper you pay for the listing whether the item sell or not."

In other words, they don't care wether the sale actually went through, they want their money regardless. Would have been fairer to the seller if they re-listed for free in instances like these. Especially since they take a substantial success fee as well (which a newspaper never would).




View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5429 posts

Uber Geek
+1 received by user: 234

Trusted
Geekzone
Subscriber

  Reply # 1423162 8-Nov-2015 15:36
Send private message

Hmmmm. Here we go.




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



Mad Scientist
17842 posts

Uber Geek
+1 received by user: 2205

Trusted
Lifetime subscriber

  Reply # 1423169 8-Nov-2015 15:44
Send private message

Wow that's bad. Maybe ask to escalate the issue?

 
 
 
 


523 posts

Ultimate Geek
+1 received by user: 153
Inactive user


  Reply # 1423170 8-Nov-2015 15:48
Send private message

Thats pretty standard.

I think the confusion arises from people believing that trademe is only an auction site. It also lists adverts, ie for property, jobs and services. These adverts have listing fees, regardless if item is sold or not. I'm sure they have it all well documented in their fine print somewhere.



gzt

9396 posts

Uber Geek
+1 received by user: 1363


  Reply # 1423171 8-Nov-2015 15:50
Send private message

They credit the commission in that instance. I would expect them to credit the listing fee also.

Have you checked?

In some scenarios that is simpler than next listing free. Eg; if you never relist that item.



Webhead
1895 posts

Uber Geek
+1 received by user: 561

Trusted
Subscriber

  Reply # 1423173 8-Nov-2015 15:58
Send private message

gzt: They credit the commission in that instance. I would expect them to credit the listing fee also.


My thought exactly. I had an auction where the reserve was met and bids came in from multiple buyers after that. Of course I got stuck with (a verified) member that just bailed.

Have you checked?


Checking, and have asked to have the ticket escalated. We will see what the end result will be.

In some scenarios that is simpler than next listing free. Eg; if you never relist that item.


If all they wanted was a listing fee, I would be fine with it being something I had to cover. But they charge a success fee as well. In cases where their customers/members (or what to call them) buy an item and then don't follow through on the purchase, I really think it would be in good faith for them to cover a re-listing for free.

Otherwise, they have no incentive for making sure that trades are done in good faith, as they will profit no matter what.




614 posts

Ultimate Geek
+1 received by user: 141


  Reply # 1423184 8-Nov-2015 16:35
3 people support this post
Send private message

jarledb: Just discovered that Trade Me doesn't give a new free listing when the buyer bails after winning an auction. Pretty bad business practise.

When asking them about it, the reply was

"A listing fee is a one-off, upfront fee that is charged as the listing fee you pay for covers the space your ad occupies while on the site. This fee is applied whether a sale goes through or not and is non-refundable. It might help to think of us like a newspaper Jarle - when you list an item in a newspaper you pay for the listing whether the item sell or not."

In other words, they don't care wether the sale actually went through, they want their money regardless. Would have been fairer to the seller if they re-listed for free in instances like these. Especially since they take a substantial success fee as well (which a newspaper never would).


Cant see any problem with them charging a listing fee myself. Their reason why it's being charged seems reasonable and valid IMO. You are using a service they provide after all. Why shouldn't the charge (you) for using their website to advertise things for sale?








Webhead
1895 posts

Uber Geek
+1 received by user: 561

Trusted
Subscriber

  Reply # 1423187 8-Nov-2015 16:45
2 people support this post
Send private message

MaxLV: 

Cant see any problem with them charging a listing fee myself. Their reason why it's being charged seems reasonable and valid IMO. You are using a service they provide after all. Why shouldn't the charge (you) for using their website to advertise things for sale?


Well, the thing is they are not providing a straight listing service. They do not share information about the various bidders with me as the seller. If this was an ad listing somewhere, I would have had the ability to follow up with the other bidders that bid over the reserve, and I would have made a sale - regardless of the highest bidder not pulling through.

I paid for a service that was not delivered, as far as I am concerned. Of no fault of my own, the whole process is such that when someone does not follow through after winning the bid, it takes a good amount of hunting after them (something Trade Me does not do), before you can offer the item to the other people that were bidding, and not to mention to relist it.

The very least Trade Me could do to make that whole mess feel like a better experience for me as their customer, would be to offer to re-list the item for free the same way it was listed the first time around.

AND, if enough people actually complain about this bad experience - it would be a lot cheaper for them to do it automatically as well.

But they have a de-facto monopoly of these types of services in New Zealand, so they don't seem to be too concerned with customer satisfaction.


BTW: I got a long e-mail about how they are providing a listing service, and that I got what I paid for - regardless of the outcome. After about an A4 page of reasons why they should get paid, they ended up refunding the listing fee.




20695 posts

Uber Geek
+1 received by user: 4012

Trusted
Subscriber

  Reply # 1423188 8-Nov-2015 16:48
5 people support this post
Send private message

IMO the only person that owes you anything is the deadbeat buyer.

The sooner trademe actually get serious about that problem the better. As it is they just get a little note on their feedback which doesnt affect their score. BS really




Richard rich.ms



Webhead
1895 posts

Uber Geek
+1 received by user: 561

Trusted
Subscriber

  Reply # 1423190 8-Nov-2015 16:51
Send private message

richms: IMO the only person that owes you anything is the deadbeat buyer.

The sooner trademe actually get serious about that problem the better. As it is they just get a little note on their feedback which doesnt affect their score. BS really


Why would Trade Me do anything? They get their listing fees no matter what (unless someone is a squeaky wheel, like me). There is really no incentive the way things are now for them to do anything about it. No serious competitor to worry about, and all the running around after bad faith buyers are left to the seller.




614 posts

Ultimate Geek
+1 received by user: 141


  Reply # 1423195 8-Nov-2015 17:07
One person supports this post
Send private message

jarledb:
MaxLV: 

Cant see any problem with them charging a listing fee myself. Their reason why it's being charged seems reasonable and valid IMO. You are using a service they provide after all. Why shouldn't the charge (you) for using their website to advertise things for sale?


Well, the thing is they are not providing a straight listing service. They do not share information about the various bidders with me as the seller. If this was an ad listing somewhere, I would have had the ability to follow up with the other bidders that bid over the reserve, and I would have made a sale - regardless of the highest bidder not pulling through.

I paid for a service that was not delivered, as far as I am concerned. Of no fault of my own, the whole process is such that when someone does not follow through after winning the bid, it takes a good amount of hunting after them (something Trade Me does not do), before you can offer the item to the other people that were bidding, and not to mention to relist it.

The very least Trade Me could do to make that whole mess feel like a better experience for me as their customer, would be to offer to re-list the item for free the same way it was listed the first time around.

AND, if enough people actually complain about this bad experience - it would be a lot cheaper for them to do it automatically as well.

But they have a de-facto monopoly of these types of services in New Zealand, so they don't seem to be too concerned with customer satisfaction.


BTW: I got a long e-mail about how they are providing a listing service, and that I got what I paid for - regardless of the outcome. After about an A4 page of reasons why they should get paid, they ended up refunding the listing fee.


How is it Trade Me's fault the a buyer didn't follow through? It's not their fault after all. As to them providing details of bidders to you, why should they do that?  you put an item in an auction, the auctioneers dont provide you with the details of everyone who attends the auction, or those who place a bid. 

The mess was created by the defaulting buyer, not trade me. Trade Me could relist the item for you free of charge as a 'goodwill gesture' (which is probably the reason they refunded the fee) but IMO you dont have any argument to justify getting free listings from Trade Me at all, even when the buyer defaults...





IT Professional
1706 posts

Uber Geek
+1 received by user: 166

Trusted
Subscriber

  Reply # 1423214 8-Nov-2015 17:26
Send private message

If there were other bidders why don't you just use the Fixed Price Offer option? You might miss on a few dollars over that the original winner was, but then your listing fee doesn't go to waste.



Webhead
1895 posts

Uber Geek
+1 received by user: 561

Trusted
Subscriber

  Reply # 1423221 8-Nov-2015 17:32
Send private message

keewee01: If there were other bidders why don't you just use the Fixed Price Offer option? You might miss on a few dollars over that the original winner was, but then your listing fee doesn't go to waste.


Problem is that you can't do that right away. It takes days from the auction finishes until you can offer that, because you have to give the "buyer" time to get back in touch.




10598 posts

Uber Geek
+1 received by user: 3284

Trusted
Lifetime subscriber

  Reply # 1423234 8-Nov-2015 17:59
One person supports this post
Send private message

jarledb: Just discovered that Trade Me doesn't give a new free listing when the buyer bails after winning an auction. Pretty bad business practise.

When asking them about it, the reply was

"A listing fee is a one-off, upfront fee that is charged as the listing fee you pay for covers the space your ad occupies while on the site. This fee is applied whether a sale goes through or not and is non-refundable. It might help to think of us like a newspaper Jarle - when you list an item in a newspaper you pay for the listing whether the item sell or not."

In other words, they don't care wether the sale actually went through, they want their money regardless. Would have been fairer to the seller if they re-listed for free in instances like these. Especially since they take a substantial success fee as well (which a newspaper never would).


I have always thought that charging for the space AND charging success fees is a bit like double dipping.





10598 posts

Uber Geek
+1 received by user: 3284

Trusted
Lifetime subscriber

  Reply # 1423236 8-Nov-2015 18:05
Send private message

jarledb:
richms: IMO the only person that owes you anything is the deadbeat buyer.

The sooner trademe actually get serious about that problem the better. As it is they just get a little note on their feedback which doesnt affect their score. BS really


Why would Trade Me do anything? They get their listing fees no matter what (unless someone is a squeaky wheel, like me). There is really no incentive the way things are now for them to do anything about it. No serious competitor to worry about, and all the running around after bad faith buyers are left to the seller.


Ebay offer seller protection. From their site:

"You are protected from unpaid items through our unpaid item policy. When a buyer wins an item or uses Buy It Now to purchase an item, they're obligated to complete the purchase by paying you.
If a buyer doesn't pay within 2 days, you can open an unpaid item case in the Resolution Center. If the buyer still doesn't pay or reach some other agreement with you after 4 days, and you close the case, we record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, you're eligible to receive a final value fee credit to your eBay seller account. Also, if you relist the item and it sells the second time, we may refund the insertion fee for the relisting."







Mad Scientist
17842 posts

Uber Geek
+1 received by user: 2205

Trusted
Lifetime subscriber

  Reply # 1423244 8-Nov-2015 18:31
Send private message

MaxLV:
jarledb:
MaxLV: 

Cant see any problem with them charging a listing fee myself. Their reason why it's being charged seems reasonable and valid IMO. You are using a service they provide after all. Why shouldn't the charge (you) for using their website to advertise things for sale?


Well, the thing is they are not providing a straight listing service. They do not share information about the various bidders with me as the seller. If this was an ad listing somewhere, I would have had the ability to follow up with the other bidders that bid over the reserve, and I would have made a sale - regardless of the highest bidder not pulling through.

I paid for a service that was not delivered, as far as I am concerned. Of no fault of my own, the whole process is such that when someone does not follow through after winning the bid, it takes a good amount of hunting after them (something Trade Me does not do), before you can offer the item to the other people that were bidding, and not to mention to relist it.

The very least Trade Me could do to make that whole mess feel like a better experience for me as their customer, would be to offer to re-list the item for free the same way it was listed the first time around.

AND, if enough people actually complain about this bad experience - it would be a lot cheaper for them to do it automatically as well.

But they have a de-facto monopoly of these types of services in New Zealand, so they don't seem to be too concerned with customer satisfaction.


BTW: I got a long e-mail about how they are providing a listing service, and that I got what I paid for - regardless of the outcome. After about an A4 page of reasons why they should get paid, they ended up refunding the listing fee.


How is it Trade Me's fault the a buyer didn't follow through? It's not their fault after all. As to them providing details of bidders to you, why should they do that?  you put an item in an auction, the auctioneers dont provide you with the details of everyone who attends the auction, or those who place a bid. 

The mess was created by the defaulting buyer, not trade me. Trade Me could relist the item for you free of charge as a 'goodwill gesture' (which is probably the reason they refunded the fee) but IMO you dont have any argument to justify getting free listings from Trade Me at all, even when the buyer defaults...






It's not trademe's fault. But if the sale is not completed, the commission is not taken.
Trademe has a policy on that 
http://www.trademe.co.nz/help/113/how-can-i-apply-for-a-success-fee-refund

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Apple’s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.