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Topic # 189379 27-Dec-2015 09:34
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Went to pick up a bit of rubbish out of our garden today -- oops, it is a courierpost card to call. 

The card is damaged and the date/times are illegible so it is likely that it has been there for a while. I was expecting stuff from friends overseas and a couple of online purchases, but delivery times are unpredictable this time of year. 

Thats OK, i'll just call courierpost....they are all on holiday. Fair enough, they need a break too.  

No prob, I can read the tracking number from the card to call, i'll just use their website, courierpost.co.nz

"tracking number not found"

The card to call says they return goods to sender after 10 business days. I wonder if they cancel the tracking number after this happens? 

Our Courierpost delivery person always puts our card to calls on the ground outside our front door, i was going to complain to them about this but never got around to it. 

They are simply too lazy to put it in the letterbox, where it would be secure.

Not the first issues with courierpost though, they are probably least reliable service in my area. 

[EDIT]  I am so annoyed because so many things went wrong.

First, they put the card in a place where it gets blown away very easily. 

Next, the card is poor quality and degraded so i cannot read the date. 

They are not manning their phones today, which being one of the biggest courier companies I would expect. 

And, their website is not accepting the tracking number. 


They really are the bumblekings .

 


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  Reply # 1457671 27-Dec-2015 10:00
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Hmmm.

Just before xmas I had a card left by them when I was home and two other courier drops worked without issue.

When I went to pick it up - "oh actually it didn't need a signature anyway".

It was a really small item and could have just been left in the letterbox if they couldn't be bothered knocking on the door like the other two did.




Mark Ascroft
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  Reply # 1457673 27-Dec-2015 10:17
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I always find it odd that businesses like this close at Christmas. Have they never heard of shift working to at least man the customer enquiries line? It's reasonably predictable that people may have enquiries of a courier company at this time of year....





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  Reply # 1457679 27-Dec-2015 10:40
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CourierPost reopens on Tuesday.

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  Reply # 1457718 27-Dec-2015 14:50
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Behodar: CourierPost reopens on Tuesday.


Good effort.





gzt

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  Reply # 1457730 27-Dec-2015 15:10
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Our Courierpost delivery person always puts our card to calls on the ground outside our front door, i was going to complain to them about this but never got around to it.

They are simply too lazy to put it in the letterbox, where it would be secure.

The intention may be he opposite. To make the card visible. Many people check the letterbox irregularly. Email notification would be a nice option to have. Ideally it would be vendor neutral. A printed QR code for the courier to scan based on sender might fit that bill. Most people provide email addresses with purchase information these days.

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  Reply # 1457736 27-Dec-2015 15:17
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I have had several different courierpost and DHL drivers recently. They get temps on before the xmas rush so they can take their holidays then.

Anyway. They have no idea of the authority to leave of where to leave stuff. Meant a frantic trip to the DHL depot on the 24th to pick up xmas gifts that were supposed to be left.

There is nothing that comes up on their scanner thing when they are at a place with an authority to leave. You would think that the GPS in it would make it able to pop up, or else when they scan the parcel barcode since they know where it is going from when the labels were printed.




Richard rich.ms

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  Reply # 1457761 27-Dec-2015 15:42
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I had an item couriered to my Parcel Post box by Courier Post two weeks ago, I followed it up after it had not arrived after 3 days and found it was at their depot after not being able to deliver it to their parcel pod the first time two days before.

I got them to hold onto it at their depot as I was heading out of town and wanted it for the trip when I picked it up it said "no business name specified" even though the first part of the address had the ParcelPod and its number on it.

Only the first time I have had this issue maybe a new person that does not know his companies products yet.

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  Reply # 1457762 27-Dec-2015 15:42
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I had an item couriered to my Parcel Post box by Courier Post two weeks ago, I followed it up after it had not arrived after 3 days and found it was at their depot after not being able to deliver it to their parcel pod the first time two days before.

I got them to hold onto it at their depot as I was heading out of town and wanted it for the trip when I picked it up it said "no business name specified" even though the first part of the address had the ParcelPod and its number on it.

Only the first time I have had this issue maybe a new person that does not know his companies products yet.

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  Reply # 1457808 27-Dec-2015 17:09
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I have NEVER had a courier post parcel actually delivered.

They NEVER deliver before 8am when we are actually going to be home
Even when one of the kids is home, a card gets left in the mailbox.
Redelivery is hardly an option , thats just a repeat of the previous failure.

This leads to having to drive to the opposite corner in Palmy after work during peak traffic which a lot of agro as well as additional cost.

I would happily pay a little MORE for people to use a different courier service that will put stuff in the mail box.


Given how much of a PITA they are, I would never send anything through them.





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  Reply # 1457815 27-Dec-2015 17:19
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gzt:
Our Courierpost delivery person always puts our card to calls on the ground outside our front door, i was going to complain to them about this but never got around to it.

They are simply too lazy to put it in the letterbox, where it would be secure.

The intention may be he opposite. To make the card visible. Many people check the letterbox irregularly. Email notification would be a nice option to have. Ideally it would be vendor neutral. A printed QR code for the courier to scan based on sender might fit that bill. Most people provide email addresses with purchase information these days.


I like your idea about email notification. 

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  Reply # 1457817 27-Dec-2015 17:22
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sir1963: Given how much of a PITA they are, I would never send anything through them.

It really must depend on your local drivers; I always choose CourierPost if I have an option, because things always go exactly as they should. It's a pity that your local drivers don't seem to have the same service :(

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  Reply # 1457924 27-Dec-2015 22:19
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sir1963: I have NEVER had a courier post parcel actually delivered.

They NEVER deliver before 8am when we are actually going to be home
Even when one of the kids is home, a card gets left in the mailbox.
Redelivery is hardly an option , thats just a repeat of the previous failure.

This leads to having to drive to the opposite corner in Palmy after work during peak traffic which a lot of agro as well as additional cost.

I would happily pay a little MORE for people to use a different courier service that will put stuff in the mail box.


Given how much of a PITA they are, I would never send anything through them.




I find courierpost the best in palmy, in saying that we signed a waiver to have them leave parcels at the door due to me ordering a few toys from overseas on a regular basis. Prior to this cards were always left on the front door when we got home.
The other companies are just as bad as each other in my experience, with nzcouriers IMO the worst as the only package i have ever had go missing was via them here palmy, on the day it was dropped to their depot.

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  Reply # 1457952 27-Dec-2015 22:49
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The best bit about Courier Post is that they will deliver to our PO Box.

Being RD, it is the only way to avoid a further 2 or 3 days on every delivery.





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  Reply # 1457954 27-Dec-2015 22:53
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I think the big problem with courier drivers in NZ is that they're all independent contractors. They don't get an hourly wage they get paid per parcel ( last I heard it was 50c ). On top of that they have to pay for their own vehicle, insurance and clothing. That means there's no incentive to take that extra 30 seconds to walk to the door with no penalty for non delivery. They need to "deliver" as many parcels as possible to make any money. They essentially lose money on residential deliveries. Until this changes there won't be any improvement.

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  Reply # 1458049 28-Dec-2015 09:45
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Same difference I guess. I had an expected package that was marked as undeliverable with NO card to call left behind. Had this instance was a surprise gift from family, I would have been ignorant of the delivery attempt. The unfortunate thing was I had a family member receive packages on my behalf during that time (working remotely) and I took the description of a similar package to be the one I expected. Upon checking 10 days later after the "delivery attempt" with the tracking number provided by the seller, I realized this mixup. Called up the depot and they had it in the "return to sender" bin and luckily retrieved.


I urge you to make complaints to CourierPost for this negligent behaviour by their contractors. Contractor or not, they are hired to deliver packages, not leave card to call (or not at all)

Call them up and request to have the driver fired from your delivery area. As harsh as it sounds, you expect people to at least do their jobs to the best of their ability. You wouldn't expect the car service to damage your vehicle. You wouldn't expect the day care to to mistreat your child.

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