anybody else had problems with `pass the parcel' courier service

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nzrock

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#191981 23-Feb-2016 09:54

Hi All

the saga so far

I brought a phone on trademe from a lady in mission bay, which is about 20km across town from where I live in west auckland.
The courier collected the package thursday afternoon. It was scanned in to there west auckland depot at 1.46pm on friday.
as of monday afternoon it still had not been delivered so i rang them up to find out where it was, and guess what they could not find it.

The funny thing is that at 3.30pm yesterday, when i called, their tracking web page said that the last time the package was scanned was friday at 1.46pm & suddenly 2 hours after i called, the tracking web page has a new entry saying that it was scanned on monday at 1.48pm at the west auckland depot.

i phoned them this morning & they said that there west auckland branch, had sent it back to the penrose branch, but they still do not know where it is.

PeterReader

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#1497593 23-Feb-2016 09:54

Hmmmm. Here we go.

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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andrew027

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#1497612 23-Feb-2016 10:12

PeterReader:

Hmmmm. Here we go.

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

How is "Hmmmm. Here we go." helping?

wasabi2k

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#1497618 23-Feb-2016 10:16

Yes. Wife used them to ship products to customers - service varied from excellent to package going missing and taking a week to track down.

Had to stop due to them being so inconsistent. This is only our experience - cannot comment on service as a whole.

gregmcc

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#1497671 23-Feb-2016 11:02

make it the sellers problem, they sent it via the service.

Finch

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#1497685 23-Feb-2016 11:04

I used them years ago, all was fine.

However a week or 2 ago I ordered some boxes from them, which mentioned they would take 48 hours to be delivered. 1 week later they never turned up, asked for a refund and got it, which was good.

However don't think I will use them again.

pctek

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#1497884 23-Feb-2016 15:05

nzrock:

iI live in west auckland.

as of monday afternoon it still had not been delivered s
The funny thing is that at 3.30pm yesterday, when i called, their tracking web page said that the last time the package was scanned was friday at 1.46pm & suddenly 2 hours after i called, the tracking web page has a new entry saying that it was scanned on monday at 1.48pm at the west auckland depot.

i phoned them this morning & they said that there west auckland branch, had sent it back to the penrose branch, but they still do not know where it is.

The driver for West is a young guy right? he's useless.

He missed my pickup Wednesday. Thursday I rang again, he finally came 3:30.

Friday it wasn't scanned at all.

Ringing, being told someone will ring back...nothing.

Saturday I email. They ignore that too.

Monday I start again.

Monday afternoon I decided to claim it, made a fuss, emailed Freightways themselves as well. Then suddenly it's showing as with delivery driver so all is sorted.

No.

I complained about the driver and the fact that the 3 people I spoke with didn't ring back, didn't follow up, didn't care.

I complained that the parcel needed to be overnight and 4 days sitting in the back of his van and trashed it.

They said then, I couldn't claim the contents just the postage.

I guess maybe Freightways got onto it because then suddenly I'm getting a complete refund of all of it, and "staff are receiving training".

It does come down to individual drivers - the one before was fine. This one is an idiot (he's the POst Haste driver for Ranui etc).

He's amde a lot of mistakes, including trying to give me someone elses clearly addressed parcel.

I've stopped trusting them until such time as they change drivers again.

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sidefx

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#1497889 23-Feb-2016 15:15

andrew027:

PeterReader:

Hmmmm. Here we go.

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

How is "Hmmmm. Here we go." helping?

It's not. Not really sure why, but PeterReader responds that way to any thread that mentions Trademe in the first post. Perhaps because when PeterReader was originally created there was a glut of threads about how terrible Trademe was and the various sites and ideas that would "definitely make Trademe obsolete (lol, yeah right)"

TBH, I reckon responding with that would make more sense when a thread mentions "the dole", "benefit", "equality" or "racism" because those ones more often seem to descend into pointless arguing, trolling, etc than the Trademe threads ;-)

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jmh

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#1497890 23-Feb-2016 15:15

I've used them a few times, but wouldn't if I was running a business. They seem to be very slow in picking up items - waited four days before I rang them one time. Slow on other times too.

ludez

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#1497910 23-Feb-2016 15:27

Can't say i have had a problem with them down here. Always been delivered on time and never had to chase down a parcel.

courierpost on the other hand refuses to deliver to my house even though they drive past my street.They send the packages to the post shop up the road and our local post lady delivers everything.that is fine except for saturdays.Driver will driver literally past our house and go drop at the post shop which is closed on a saturday and the local postie has already been.Thats even when paying for saturday delivery,Luckily i met the driver and he has said from now on he will do it but can't let the boss catch him

PhantomNVD

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#1497962 23-Feb-2016 17:02

Both courierpost and nzcouriers do that exact same thing to me. Less than 2.5kms from depot, other side of the road is classed residential, my side is supposedly rural, and passes my gate to go drop my parcels another km on at the postal depot!

ludez

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#1498006 23-Feb-2016 18:28

PhantomNVD: Both courierpost and nzcouriers do that exact same thing to me. Less than 2.5kms from depot, other side of the road is classed residential, my side is supposedly rural, and passes my gate to go drop my parcels another km on at the postal depot!

Thats even worse then my experience!

Its shocking, at first they denied that they don't deliver to my street even though they drive past and i said i have lived here for two years got easily over 1000+ parcels and not once has a yellow courier van come down our street. Was just luck that i happened to catch the courier near the dairy and said you got my parcel lol!

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Sam91

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#1498028 23-Feb-2016 19:20

I recommend Pass the Parcel to everyone I know. My parcels are usually picked up within a few hours of placing the order. If I place an order at night, it will be picked up the next morning. Like others have said, it depends on your local driver, I might just have a good one.

I've had parcels picked up and delivered within Auckland the same day, but usually they're delivered the next work day within the same island.

I find their tracking system excellent, items are scanned regularly, and if the parcel isn't signed for there's often a few photos of where it has been left.

If you're sending medium - large parcels locally, you'd be crazy to use any other service. You can send parcels up to 50x50x24cm and less than 25kg for just $5.

ludez

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#1498071 23-Feb-2016 20:14

Sam91:

I recommend Pass the Parcel to everyone I know. My parcels are usually picked up within a few hours of placing the order. If I place an order at night, it will be picked up the next morning. Like others have said, it depends on your local driver, I might just have a good one.

I've had parcels picked up and delivered within Auckland the same day, but usually they're delivered the next work day within the same island.

I find their tracking system excellent, items are scanned regularly, and if the parcel isn't signed for there's often a few photos of where it has been left.

If you're sending medium - large parcels locally, you'd be crazy to use any other service. You can send parcels up to 50x50x24cm and less than 25kg for just $5.

$5? when i have tried doing pass the parcel it was quite expensive

Sam91

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#1498095 23-Feb-2016 20:41

ludez:

Sam91:

I recommend Pass the Parcel to everyone I know. My parcels are usually picked up within a few hours of placing the order. If I place an order at night, it will be picked up the next morning. Like others have said, it depends on your local driver, I might just have a good one.

I've had parcels picked up and delivered within Auckland the same day, but usually they're delivered the next work day within the same island.

I find their tracking system excellent, items are scanned regularly, and if the parcel isn't signed for there's often a few photos of where it has been left.

If you're sending medium - large parcels locally, you'd be crazy to use any other service. You can send parcels up to 50x50x24cm and less than 25kg for just $5.

$5? when i have tried doing pass the parcel it was quite expensive

Yeah, it's only available under the "use your own box" option. You just enter the dimensions, print a label and stick it on.

I tend to only use that option when sending within Auckland (otherwise it can be expensive). The bags generally work out cheaper when sending elsewhere.

Athlonite

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#1498107 23-Feb-2016 21:01

ludez:

i met the driver and he has said from now on he will do it but can't let the boss catch him

WTF Can't let the Boss catch him actually doing the job he's paid to do I would ring the Boss and let him know whats what