Consumer laws - differences between NZ and Australia?

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Geektastic

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#205178 1-Nov-2016 22:05

I've noticed that a number of the written guarantee type documents that are included with things like electrical products etc often have a specific set of wording for Australia that seems slightly different from the NZ wording.

For no reason other than eduction and interest, can anyone say how the protection differs in each place?

Jase2985

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#1662392 2-Nov-2016 05:25

NZ has the consumer guarantees act

Bung

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#1662393 2-Nov-2016 05:59

Since 2011 the West Island also has its Australian Consumer Law ACL that includes guarantees.

Unfortunately for the OP most Product Managers dealing with both markets are probably based in Aus.

raytaylor

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#1662423 2-Nov-2016 07:55

The consumers gurantees act is very similar to australia, which are both very much more consumer friendly than in the USA and other countries.

Apple is an example of a company fined in australia over their lack of warranty and so now many big companies put seperate warranty cards in for australia since its a reasonably large market with some very different consumer rights compared to other countries the product may also be sold in.

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Geektastic

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#1662718 2-Nov-2016 14:17

raytaylor:

The consumers gurantees act is very similar to australia, which are both very much more consumer friendly than in the USA and other countries.

Apple is an example of a company fined in australia over their lack of warranty and so now many big companies put seperate warranty cards in for australia since its a reasonably large market with some very different consumer rights compared to other countries the product may also be sold in.

What sort of rights? Is it very different from here, for example? Do they get something we do not or vice versa?

Just curious - no actual issue at hand.