Uber Eats coming to NZ - terrible reviews in Aus

Forums › Off topic › Uber Eats coming to NZ - terrible reviews in Aus

kingdragonfly

11984 posts

Uber Geek
+1 received by user: 12867

Subscriber

#208883 3-Mar-2017 18:31

Check out this ad for Uber Eats, in Auckland

"... one of Uber's newest services, UberEATS. This is a critical role bringing together a three-sided marketplace and optimising the food delivery process ..."

https://www.seek.co.nz/job/32767205

And these reviews, in Australia

35 Terrible
7 Bad
3 OK
4 Excellent
4 Good

"Every aspect of uber eats has gone wrong since signing up 2 weeks ago. Now there is no contact number and the e-mail replies which I am getting do not answer my queries at all. Disgraceful."

"Customer service / dreadful! Told us it was perfectly safe to eat cold food! Lol... really!
2nd experience waited 2 hrs!"

http://www.productreview.com.au/p/uber-eats.html

blakamin

4431 posts

Uber Geek
+1 received by user: 1306
Inactive user

#1729593 3-Mar-2017 19:33

With all the latest Uber news coming out, I wouldn't touch them with someone else's barge pole.

Not to mention, decent food delivery places have their own drivers, that probably make money.

taneb1

544 posts

Ultimate Geek
+1 received by user: 213

ID Verified

Trusted

Mercury

#1729611 3-Mar-2017 20:05

I used it 4 times from 3 different restaurants on a recent visit to Sydney and loved it.

Hot food was delivered still hot, cold food was still cold.
Drivers were friendly, delivery times were exactly what was stated in the app (Surprisingly accurate during Peak Times/Traffic)

Longest I waited was 35 minutes for something to be delivered and that was expected and shown on the app when I ordered.
Twice the drivers were in cars, twice they were on Moped's/Motorbikes - A friend was also visiting tested it and his was delivered on a bicycle.

A number of the reviews on that page talk about the quality of the food rather than the Service itself, No matter what service you try you are always going to find bad reviews if you go looking, I'd highly recommend giving it a go.

Any comments made are my personal views and does not represent those of my employer

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1729649 3-Mar-2017 22:10

There are other companies trying this model by delivering restaurants food. But it was seen as a poor idea because if it works, it will become a victim of its own success. Eg, restaurants will either be too overstretched to cope with demand as kitchens only have a limited amount of resources, especially if they also have a physical restaurant. So they are very difficult to scale. Alternatively they will just start delivering themselves.

Goosey

3012 posts

Uber Geek
+1 received by user: 866

Subscriber

#1729699 4-Mar-2017 07:46

http://foodtaxi.co.nz

Geektastic

18009 posts

Uber Geek
+1 received by user: 8465

Trusted

Lifetime subscriber

#1729750 4-Mar-2017 09:39

I read yesterday that McDonalds are going to start home delivery in the UK so the whole not getting off your behind to get the food thing seems to be taking off.

All of little relevance to people like me who live in places where you cannot even get a taxi, much less home takeaway delivery!

Behodar

11089 posts

Uber Geek
+1 received by user: 6069

Trusted

Lifetime subscriber

#1729765 4-Mar-2017 10:14

Goosey:

http://foodtaxi.co.nz

It is just me or does the "FAQs" link go nowhere? It was the first place I tried to look to see where the service is available (Restaurants tab implies that it's only in Christchurch).

Mighty Ape

Shop now at Mighty Ape (affiliate link).

MikeAqua

8024 posts

Uber Geek
+1 received by user: 3817

#1729846 4-Mar-2017 13:13

Food Ninja already do this reasonably well, without openly telling drivers to break NZ law ...

Mike