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982 posts

Ultimate Geek
+1 received by user: 40


# 212776 12-Apr-2017 11:05
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I am having problems logging into my Amazon account. I try to log in as per normal with name and password and it comes up with a request to insert my phone number that ends with two digits. I have never had a phone number like that.  I go to the problems page and it says we will ring you fill in your phone. Unfortunately the countries listed do not include New Zealand and if I try to enter my phone number 649 etc it rejects it. It does have Australia and a host of ot countries but Not new Zealand.

 

It then says it is better if you contact us via email. Nowhere on any of the pages can I find an email address. It just keeps circling back to the phone us page.

 

I know I haven't used my account for a few months but I have used it frequently in past. Is this a new thing requesting phone number etc

 

Any help would be appreciated





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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12973 posts

Uber Geek
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  # 1762058 12-Apr-2017 11:16
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Can you contact them using chat? I have used that in the past and it worked well. Not sure if it would be accessible if you were not logged in though. 

 

 

 

Alternatively, is there a number you can call them on?








982 posts

Ultimate Geek
+1 received by user: 40


  # 1762061 12-Apr-2017 11:18
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Cannot access chat till you log in as far as I can see. The page to call them only works if you can pick your country off the page. New Zealand is Missing. Really Weird





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


 
 
 
 


12973 posts

Uber Geek
+1 received by user: 4344

Trusted
Lifetime subscriber

  # 1762063 12-Apr-2017 11:24
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Twitter?

 

 








982 posts

Ultimate Geek
+1 received by user: 40


  # 1762067 12-Apr-2017 11:35
One person supports this post
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Solved the problem I use a DNS redirector and it confused Amazon so they would only show me the countries that they thought I might be in ..

 

All OK  now





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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