Ok, time for a bit of a rant today.

Background:

Purchased iPhone 5 off 1-day last year for the wife.

Power button became loose just before easter this year, so organised repair under warranty with 1-day

Sent the phone back, waited 3 weeks and was told "sorry, phone can't be repaired, we will issue a refund"

I asked to have the original phone back (as i would repair it myself since it was almost out of warranty). Was told phone was not able to be found so this was not possible, but they would see what they could do, and they would cancel the refund for now.

Week went by, still no word on what was going on.

Bit the bullet and asked for the refund to be processed and purchased a new iPhone instead. Sent through bank account details - sorted (or so i thought)

2 weeks pass and new phone arrives (yay happy wife!)

Check bank account - no refund in my account.

Followed up with 1-day and was told that they didn't have my account number, so sent it through again.

Got an email from customer service apologizing for the delay and offered a $20 voucher as well (sweet, that was nice of them)

7 days pass, still no refund. Followed up and was told that they would email me with an update (that was yesterday)

Today - no email (getting very annoyed now)

Followed up with Live chat again, and was told they were on the phone to accounts, then the live chat system crashed out and looks like it has died!! ARGH! (checked on separate internet connection - still no go)

Has anyone else had issues with a refund through 1-day?  Or am I just cursed with a horrible cycle of running around by their team?

#UPDATE# looks like live chat is back online now.