Aliexpress question

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646 posts

Ultimate Geek

Trusted

#215084 11-Jun-2017 20:21

So I bought an item from Aliexpress. Two days later I get a message from the seller:

"Dear $buyer, We are very sorry that item you ordered is out of stock at the moment. could you please choose the "other reasons "or "the buyer do not want this items", please do not say our product is ouf of stocks, could you please do me a favor, thanks for your wait and sorry for my problem.thanks"

I note on my order on Aliexpress that the seller had 3 or so days to ship the item or the order gets cancelled. I figured I'd just wait it out and have the order cancelled.

A couple days later I get an email from Aliexpress saying " This is an e-mail notification to inform you that your order xxxxxxxx has been shipped by the seller on 2017.06.07 18:55. You are advised to contact the seller for shipment information."

My purchase protection expires on 6 August 2017.

So has the seller actually shipped the item or just done this to keep their good rating with Aliexpress? If the latter it seems I have to wait at least 10 days before I can open a dispute to get my money back.

Thoughts?

clive100

236 posts

Master Geek
Inactive user

#1798179 11-Jun-2017 20:42

Does the seller still have a current listing for the same item & is it showing stock available ?

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646 posts

Ultimate Geek

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#1798193 11-Jun-2017 21:11

clive100:

Does the seller still have a current listing for the same item & is it showing stock available ?

Good thinking!

Just checked and they are still listing the item - but with 20% off - dammit

It is a bike light battery though using 4 x 18650 cells and I had heard things are getting tricky shipping batteries through the post these days.

jpoc

1043 posts

Uber Geek

#1798214 11-Jun-2017 22:27

Open a dispute and state that the seller did not have the item in stock. In the dispute, post the exact message from the seller. AliX do monitor sellers like this and will boot them from the system. The seller is not being straight with you and most likely is hoping to get the money from you because you do not open a dispute. Be harsh to them as they are trying to rip you off.

Oblivian

7301 posts

Uber Geek

ID Verified

#1798219 11-Jun-2017 23:02

I got a few bike lights (Solarstorm X2 + X3 clones), first lot had to come via the netherlands and germany due to the batteries. (although the last legs use the same planes etc)

And the 2nd I got from TM, from someone clearly importing the clone ones despite a guarantee they were not fakes. Both crap battery packs. 4x CR18650?s - Neither last more than a single ride on more than 30% output. One only goes for 12mins on full beam. They don't have a charge flow controller or anything either. So if 1 cell is sad they all are.

It's almost not worth it, and spending on some real Panasonic ones from jaycar instead ($22 each) for reliability. Or ripping appart an old laptop battery and repacking them (I've done 2 of those with reasonable success.. 2-3 rides before charge needed on 50%)

ubergeeknz

3344 posts

Uber Geek

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Vocus

#1798233 11-Jun-2017 23:41

Pretty shady of the seller, especially if they still have the item listed. Set a reminder for when you can open a dispute and do it right away, as suggested earlier.

sir1963

3264 posts

Uber Geek

Subscriber

#1798955 12-Jun-2017 21:18

logo:

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So has the seller actually shipped the item or just done this to keep their good rating with Aliexpress? If the latter it seems I have to wait at least 10 days before I can open a dispute to get my money back.

Thoughts?

Yeah, probably not actually shipped.

One really easy scam is that they supply a track and trace number, this fulfils the "shipping" requirement for aliexpress.

It may eventually get shipped weeks later.

I have had a few packages now that were "shipped" and never arrived. I have even had identical items from 2 different sellers use at the same track and trace number.

Varkk

643 posts

Ultimate Geek

#1799048 13-Jun-2017 08:30

Also if the item has a shipped status then you can't dispute it until near the end of the purchase protection, which can be up to 60 days.