Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




85 posts

Master Geek
+1 received by user: 6


Topic # 215095 12-Jun-2017 14:09
Send private message

I bought some computer strain glasses off fishpond in Jan this year, and the item broke yesterday.  All things considered, my judgement is that based on the price, they should have lasted longer.

 

That said, I contacted Fishpond, but also made an online query on the suppliers website who are based on the US.  They indicated they had a defective batch etc etc and would send a replacement pair. 

 

Interestingly though, they mentioned, they only sell via Amazon and have no contract with Fishpond and I was likely sold a 2nd hand pair.  They did not seem used based on the packaging but equally the glasses are not for sale on Fishpond anymore, but are still on Amazon.

 

What do you think? and how do Fishpond operate?

 

 


Create new topic
BDFL - Memuneh
59189 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1798526 12-Jun-2017 14:42
Send private message

Just this week I was looking at in-laws Fishpond parcels stickers and noticed pretty much all of them were shipped from the UK. It seems they are more and more behaving like a dropshipper than a proper local presence. I know they had the warehouse close to the Auckland airport but wonder how much did they change in their business model lately...





Onward
11419 posts

Uber Geek
+1 received by user: 5143

Trusted
Subscriber

  Reply # 1798528 12-Jun-2017 14:44
Send private message

freitasm:

 

Just this week I was looking at in-laws Fishpond parcels stickers and noticed pretty much all of them were shipped from the UK. It seems they are more and more behaving like a dropshipper than a proper local presence. I know they had the warehouse close to the Auckland airport but wonder how much did they change in their business model lately...

 

 

 

 

I have noticed this of late as well.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


 
 
 
 


13371 posts

Uber Geek
+1 received by user: 1601


  Reply # 1798531 12-Jun-2017 14:48
Send private message

I ordered some lego a few months ago and it came directly from the UK,  and the box was a bit crushed. However previously when buying lego, I recall it was repacked and sent from Auckland. They were both however from either US or UK suppliers, and both had a good 2-4 week wait on them. Not sure if it is really a problem as long as we get what we ordered.




85 posts

Master Geek
+1 received by user: 6


  Reply # 1798537 12-Jun-2017 14:57
Send private message

It was the suppliers email that made me question.  Also Fishpond insisted twice (once after mentioning CGA) that you had to return within 30 days and their 'no comment" approach to my problem.  It was only when I copied and pasted their own T&Cs that they said a 'case officer' would be in touch.

 

Its not really an issue, as long as they make good on faulty items.


BDFL - Memuneh
59189 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1798541 12-Jun-2017 15:02
Send private message

They can't contract out of the CGA or impose limits. These retail people are always trying to do this kind of thing. Don't they ever learn, or are they just trying to be "smart" all the time?







85 posts

Master Geek
+1 received by user: 6


  Reply # 1798546 12-Jun-2017 15:06
Send private message

The funny thing was, I found the glasses with great reviews on Amazon and price when accounting for FX and shipping worked out to around the same as Fishpond so I thought I would support them.

 

I have purchased off amazon for years and the few times I have had an issue, they have been so good and quick to put right even as an international customer.  I won't take that for granted again.  I wonder if NZ retailers could take a leaf out of Amazon's book with respect to customer service.

 

 


3228 posts

Uber Geek
+1 received by user: 1209


  Reply # 1798612 12-Jun-2017 16:26
Send private message

freitasm:

 

They can't contract out of the CGA or impose limits. These retail people are always trying to do this kind of thing. Don't they ever learn, or are they just trying to be "smart" all the time?

 

 

Many people let them get away with it.  We bough a Toshiba laptop.  The power supply died after 13 months.  The person in store clerk told us "Toshiba's policy is 12 months warranty on power supplies".  When I pointed out Toshiba's policy was trumped by the CGA she escalated up to the store manager who said said I would have to discuss with Toshiba directly (not true).

 

Eventually argued my way to a free replacement after threatening disputes tribunal. 

 

 





Mike

BDFL - Memuneh
59189 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1798782 12-Jun-2017 19:14
Send private message

That's a known fallacy "Argument from authority" or "sing an authority as evidence in your argument when the authority is not really an authority on the facts relevant to the argument.  As the audience, allowing an irrelevant authority to add credibility to the claim being made." (source).





Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.