Just wondering something about quoting. If I give someone a quote and it actually works out to cost me a lot more, am I stuck to that quote or can I charge more. Or is this something do discuss with the client?
An estimate is the nearest price, or range of prices, that a business can give based on past experience. If there may be any significant variation from the estimated price, the business should make this, and the nature of the possible variation, very clear to the customer. All limits and conditions must be clearly spelled out. The business must make the estimate honestly, based on reasonable grounds.
It is good business practice to put quotes and estimates in writing, however, the Fair Trading Act makes no distinction between an oral or written quote or estimate. "
In addition, the Consumer site adds a definition of how good an estimate should be (in the context of builders):
"There can be a big difference between an estimate and a quote. An estimate is only a best guess at what the job will cost and the builder is not bound by it. However, it is reasonable to expect it to be within 10 – 15% of the final cost. A quote is an explicit promise based on detailed specifications and is the price you pay, barring matters outside the builder’s reasonable control or increases in the cost of materials or labour (if the contract allows this), or other variations."
infused: It's not the hardware that is the problem quoting for, it's the labour. As an example, setting up a VPN for a client I put down as 2 hours as it is a fairly stright forward job. However, due to several unforseen problems, this took a bit longer.
zocster: It is particularly harder when it comes to web development where the client always want more.
mushion22:zocster: It is particularly harder when it comes to web development where the client always want more.
Change Management Clauses work a treat .
Contracts are good for bigger jobs, but you wouldn't want to be drafting one for every small job. You could perhaps use a generic contract that includes a number of standard provisions I suppose. Contracts can also expose you to risk just in the same manner that they shelter you from it so be careful. A quote is essentially a simple contract.