Prime tried to use an old expired CC belonging to an old friend, what to say to them? HELP !

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TeaLeaf

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Topic # 224170 6-Nov-2017 13:45

Ok so something I never realised is Amazon keeps really old payment methods, I had 5 from circa 2005.

Anyway a legitimate purchase was made by an ex friend using my account for a book, they used their credit card and it was sent to their house.

Now I forgot to cancel Amazon prime but deleted my current credit card as its expired, and my youshop address.

So it tried to use the persons 2006 expired card for renewal.

Ive emailed Amazon to explain and I sent them all the info concisely. I just want to make sure the person wasnt charged on their new credit card account or will get a message saying there was an attempt to use the old card?

They want me to ring them about it as they say its too sensitive for email.

Am I in serious trouble? I was of no knowledge they had kept old expired cards or that they would try to use on.

Also when I ring what should I say about my youshop address given Im in NZ and I suspect they will question me about that. Can I say I read a blog on the net how to access it and I had no intention to use a subscription until I go on holiday in the US?

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Reply # 1896008 6-Nov-2017 13:50

I found this wording online, how is a 10 year old expired card, an eligible payment method for a start?

"automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any eligible payment method we have on record for you"

TeaLeaf

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Reply # 1896012 6-Nov-2017 13:53

And this from the email in my junk box.

"Your Amazon Prime Free Trial is set to renew on ..... However, we've noticed that the card associated with your Prime membership is no longer valid. To update the default card or choose a new one for your membership, please use this link or click on the button below and follow the on-screen instructions. To prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default card. If we can't process the charge for your membership fee, your Amazon Prime benefits will be suspended."

it even says "charging other active cards associated with your Amazon account"

the card was not active, 10 years expired.

xpd

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Reply # 1896014 6-Nov-2017 13:55

Just tell them to remove all credit cards from your account and cancel the Prime sub. Where you are or what services you sue after paying them shouldn't matter.

Ive also seen people mention about "expired" cards being used to renew services - apparently if the number hasnt changed only the expiry, its still "valid" to keep charging to. But if you tried to get a new service using that expiry, it'll fail.

XPD / Gavin / DemiseNZ

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TeaLeaf

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Reply # 1896035 6-Nov-2017 14:04

It did fail. But I have another email saying its going to refund the $10.99. So if it failed, why is it refunding?

Im just scared of being done for Fraud over $10.99 when I didnt realise an expired could be used and I dont think it is in line with their statement "charging other active cards associated with your Amazon account". it was clearly not active.

I removed all cards and addresses immediately myself.

djtOtago

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Reply # 1896036 6-Nov-2017 14:06

Have you logged into your amazon account and removed all the old cards?

Why does an ex friend still have access to your amazon account?

Edit: I see you have. I type too slowly.

TeaLeaf

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Reply # 1896038 6-Nov-2017 14:10

djtOtago:

Have you logged into your amazon account and removed all the old cards?

Why does an ex friend still have access to your amazon account?

yes as i said above twice Ive now removed all 5 expired cards. and all addresses.

as i said, they used it in 2006, to order a book which they sent to themselves, I did let them use my account. They dont have access now. The credit card expired 10 YEARS AGO!!!! We are no longer friends. But Amazon contrary to saying they use active cards, used and expired one.

I hope that clarifies it lol

xpd

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Reply # 1896044 6-Nov-2017 14:17

They'll be "refunding" to zero out the transactions much likely so all the paperwork is in order and shows noone owes anyone.

XPD / Gavin / DemiseNZ

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TeaLeaf

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Reply # 1896045 6-Nov-2017 14:20

xpd:

They'll be "refunding" to zero out the transactions much likely so all the paperwork is in order and shows noone owes anyone.

Do you mean from an invoicing only perspective? Because how can they bill a credit card they dont know the new expiry and CVC for? I thought that is impossible. Certainly I cant do it personally if I enter an expired credit card.

Given they would have been using the old card for a new service, as you say you would think it not possible. I thought all new cards also got new CVC numbers.

dfnt

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Reply # 1896077 6-Nov-2017 14:47

I think you're worrying over nothing really

If they have a new credit card, the old one won't be linked to it, so it's not possible for the new card to be charged

Just remove the credit card from your account and that's the end of it

TeaLeaf

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Reply # 1896080 6-Nov-2017 14:50

If its a continuing service evidently it can be used

But this is a new service 11 years after it expired. CRAZY AMAZON.

But a tale of word to the wise.

But they have said money is being reversed which implies money was taken, thats the bit that has me worried.

Ive done my best to sort it out. I think it a bit rich if I got done for fraud when they cant sort out what is an isnt an active card.

kingjj

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Reply # 1896095 6-Nov-2017 15:13

There is no Fraud here so don't worry about that. It's an honest mistake which happens. The transactions been rectified, you've removed the old cards, case closed. Enjoy the (hopefully) nice weather where you are.

TeaLeaf

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Reply # 1896121 6-Nov-2017 15:33

Im only worried about the ex friend wondering why $10.99 was taken then refunded.

TeaLeaf

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Reply # 1896146 6-Nov-2017 15:53

taking 45 minutes to explain, I did not use her card, I used my own, Amazon used her expired card for a new service which they should not be doing.

dfnt

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Reply # 1896148 6-Nov-2017 15:57

The expired credit card cannot be used, even if their system implies it did.. it can't..

TeaLeaf

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Reply # 1896175 6-Nov-2017 16:07

Well it was........

Trying to explain I didnt join the trial with that card was like hitting my head against the wall, because thats all they can see is the last transaction.

Its pretty sloppy billing policy, they should not be using inactive payment methods, to them active is any payment method in the system, to me inactive is any credit card expired and or not used to for the service signed up to, but subsequently used for billing by default.

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