Help With AliXpress, Time issue and courier

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Morgenmuffel

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Topic # 236401 31-May-2018 14:34

Ok I bought a few small things on line, rather pathetically a fluorescent pink case for my Logitech 350 remote so I don't keep loosing it

Anyway I got an email saying it was delivered today(it wasn't) well actually that's the first issue the delivery date is marked as

2018.05.30 11:02 (GMT-7)

Which I think given that we are GMT +11 at the moment

Translates out as 5am this morning(31st) if I have got it right?

and 5am is an odd time, Couriers in our area don't appear till around the 11am mark, and the postie around the same time

Anyway an email popped up asking me to confirm delivery or open a dispute, is it normal to open a dispute straight away or should I give the courier 24 hours to sort it

Cheers

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Reply # 2026282 31-May-2018 14:36

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can you not contact the courier company to enquire?

HowickDota

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Reply # 2026285 31-May-2018 14:41

Probably an issue with the tracking, if it was sent with chinapost/singapore post it will be delivered by nzpost so call them with your tracking number.

throbb

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Reply # 2026311 31-May-2018 15:13

Had it happen a few times before, put the tracking number into NZ Post tracking, chances are its with the local delivery driver.

vexxxboy

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Reply # 2026314 31-May-2018 15:24

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also remember a lot of the small packages from aliexpress are delivered by your local postie like normal mail, even though you can track them.

Common sense is not as common as you think.

askelon

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Reply # 2026339 31-May-2018 15:54

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Happens to me quite often. I normally give it a couple of days and the stuff gets delivered.

Morgenmuffel

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Reply # 2026344 31-May-2018 16:04

Well I contacted Courier Post, and according to them it was delivered to an address in TeRapa,( I live in Putaruru,) and as my street name doesn't exist in TeRapa, then according to them the supplier has probably given me the wrong tracking number.

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msukiwi

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Reply # 2026345 31-May-2018 16:07

I currently have a parcel "In Transit to local depot" with NZPost for 7 days! (It only took 20 days from order to arrival in Auckland including clearing Customs)

I'm in Christchurch.

Regularly they say delivered for a tracked parcel.....but that may be to the Postie on say Friday, and in the case of a long weekend, we don't get it until the Wednesday.

jonb

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Reply # 2026371 31-May-2018 17:08

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The smaller and cheaper the item the less reliable the tracking is. I had an item apparently delivered to a nearby suburb according to NZ Post tracking that turned up a week later..

dwilson

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Reply # 2026430 31-May-2018 18:22

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Chill out for a week.
If not delivered, Open Dispute.
They will either send another or refund.
If refund, order another one, but get red this time.

qwerty123

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Reply # 2026433 31-May-2018 18:31

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Happens to me every so often. It seems some of local posties possesses topological idiocy and delivers parcels to wrong addresses, but my neighbours are good and bring them to me :)

You cannot open a dispute with the reason item was not delivered when tracking said it's delivered. Aliexpress advises to contact local post, but as a recipient you cannot make a claim.

Side note re Aliexpress Standard Shipping method, it seems Aliexpress has some agreement with NZ Post or has a "local" distribution center. I noticed Aliexpress issues 20 digit NZ Post tracking number after checkout, but it's not trackable until parcel arrives in NZ. On delivery NZ Post label is sticked on top of Chinese label.

Also Aliexpress sellers often put bullsh$t into parcel description. It does help either when you make a claim and NZ Post asks about parcel contents besides tracking number.

Sred

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Reply # 2026499 31-May-2018 20:06

I had a item that was logged as delivered by alixpress and the tracking number given showed it was delivered to a hamilton address. I contacted nz post who spoke to the courier who was adamant that the parcel with that tracking number was deliverd to a good known customer in putaruru. I raised it as a dispute with AliExpress and the sender got all upset as they wont get paid if i raise a dispute and asked if i would cancel the dispute and wait a little longer,. I did this and it was deliverd to me two days later but the item wasnt tracked.
I guess what is happening a lot is they give you the same tracking number to a few items they are sending to NZ and hope that they all get delivered around thesame time, they then save some money by sending 1 tracked and the rest untracked

raytaylor

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Reply # 2026607 1-Jun-2018 01:05

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I order things on aliexpress all the time

often i choose the free shipping

it takes a month to get here by which time i have forgotten that i ordered it

every few days i get a nice surprise when a new toy arrives in the mail :-P

Ray Taylor
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Batman

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Reply # 2026616 1-Jun-2018 06:03

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sellers often lie about the tracking, they will enter a random tracking number not linked to your product.

life and culture is different in China.

nothing is in reality as it is described.

just wait, it will either show up or it won't.

i once reported this sort of monkey business and got a refund straightaway - can't remember if product arrived or not - i think it did show up a few weeks later.

gregmcc

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Reply # 2026644 1-Jun-2018 07:39

Morgenmuffel:

Well I contacted Courier Post, and according to them it was delivered to an address in TeRapa,( I live in Putaruru,) and as my street name doesn't exist in TeRapa, then according to them the supplier has probably given me the wrong tracking number.

It will be at Courier post big depot at Te Rapa, most likely because the delivery driver is up to the usual standard of too lazy to a half way decent job, had this problem many, many times with stuff from Aliexpress, the problem being courier post just 2FL

Batman

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Reply # 2026647 1-Jun-2018 07:46

There was once it was delivered and i found out two days later from the email and then went to hunt for it and found it nicely tucked away in my mail box

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